I was skeptical about booking a hotel in Ypsilanti and should have trusted my instincts. We booked a Marriot Rewards stay and everything was good until after we returned to our home. We received an email from the front office manager who charged our credit card for one of the two nights which were paid with our rewards points. After nearly an hour on the phone with Marriott Rewards (who had kept me on the line while she was transferred repeatedly around the hotel never actually reaching a live person) and total runaround from the hotel staff and management the Marriott Rewards agent took all of my information and said she would follow up. The next day she called to say that she had confirmed the rewards stay and the hotel would be crediting our credit card for the charge they had arbitrarily put on our card. Now over three weeks later we receive another email with a new list of charges that is clearly not accurate and fabricated. We forwarded the email to the director of rooms two days ago and have not had a response. Marriott Rewards has been exceptional in assisting us but the time we have expended has been excessive and unecessary and entirely a result of poor management and accounting at this particular Marriott hotel. We will not stay here again on future visits.
- Official Description (provided by the hotel):
- The Ann Arbor Marriott Ypsilanti at Eagle Crest Golf and Conference Center is part of a resort complex providing guests with a warm freindly environment and staff, exceptional food and personalized service. The hotel, an eight story high rise overlooking scenic Ford Lake and our 18-hole championship golf course, is in the heart of the Eagle Crest Conference Resort. We are a short 15 mile drive from the Detroit Metro Airport and minutes from Downtown Ann Arbor. ... more less
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- Also Known As:
- Ann Arbor Marriott Ypsilanti At Eagle Crest Hotel Ypsilanti
- Marriott Ypsilanti
- Ypsilanti Marriott