First of all our whole order was wrong. Everything was cold, made wrong, or was so hard it couldn't be eaten. We called the store to see if they'd replace our order so we could eat and we were hung up on. When we called back the manager was so rude, told us she'd replace our food even though that's how the food apparently is. Then not even 5 mins later, calls us back and says "I talked to my boss and they said not to replace your food you get to deal with it" I have 8 years of management experience in fast food. I've never treated a guest like that, I would've been fired if I did. My 3 kids didn't have anything they could eat from our order. My sons tenders were so hard I couldn't even bite them, and the grilled cheese sandwiches we ordered didn't even have cheese on them. We are never going back.