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“Not bad, but not great, either”

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Hyatt Place Grand Rapids-South
Ranked #1 of 4 Hotels in Wyoming
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 28, 2011

We've stayed at other Hyatt Place hotels and have always been very happy. This one was a little lacking, though. It could have been cleaner...there was a hairpin on the floor by the bed, and some hair on the bathroom floor. The switch for the light next to the bed was extremely hard to push, even for my husband. There was also a musty smell in the room, I think from the air conditioner. Normally we would have mentioned the hair in the bathroom and had them come up and reclean it, but I was ill and sleeping the whole day, so we just let it go.

On the good side, the room was pretty quiet. They have large TVs and good internet service. Breakfast in the morning was pretty good...oatmeal, yogurt, fruit, things like that. Check in and check out can be done using their kiosk, so you don't have to talk to anyone if you don't want to. Overall, our stay was ok. I just hope that in the future they show a little more attention to detail on the cleanliness front.

Room Tip: We were on the 4th floor, and there was a nice view of a field and some roads.
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  • Stayed: July 2011, traveled with friends
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Thank GardenGirl219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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522 - 528 of 549 reviews

Reviewed July 24, 2011

Very clean and spacious and confortable with upgraded pillow top matress and bedding. Separate divided area with confortable seating gives a suite feeling and a place to read and relax. Nice amenities with wide screen flat panel TV and special touches such as real drinking glasses and coffee mugs make this property a pleasure. This is truely a 3 star hotel... so many others have gone cheap and use scratchy towels and dispoable plastic and styrofoam drinkware.

  • Stayed: July 2011, traveled as a couple
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Thank LCAjockey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2011

We had a wonderful stay!! The staff was very friendly. The rooms and facilities were clean and like-new. The pool area was neat. The breakfast was not only good but also well stocked! Plus, it was really nice to be able to order a yummy omelet or French Toast if you wanted (for a little extra of course). Not to mention, It was located near (but not too near) restaurants AND Starbucks:). The only thing this hotel needed were a few hooks behind the bathroom door to hang bath towels and/or wet bathing suits. Otherwise,great place to stay!! I highly recommend it whether you visit Grand Rapids o Holland!

  • Stayed: May 2011
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Thank Shoonie_Pie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2011

I have stayed at this property several times and it just continues to get better. Very clean, excellent staff, the food is very good, overall a great value for the price. If you are staying in GR this is Hyatt is highly recommended.

  • Stayed: May 2011
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Thank UoMdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dheinlein, Manager at Hyatt Place Grand Rapids-South, responded to this reviewResponded May 11, 2011

Hi UoMdaddy,

We’re thrilled to know you enjoy staying with us; it’s our pleasure to have you as our guest. We appreciate you taking the time to review our hotel not just once, but twice, and the entire team looks forward to your next visit!

Best,

Nick Fischioni, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2011

Stayed here one night mid-week. From check-in until check-out, the staff were incredibly helpful and friendly. Terrific selection with the continental breakfast, and the fitness centre was more than adequate. No comment on the pool facilities as it was closed for service that day. Rooms are beautifully decorated, and the price was more than reasonable for the amenities. Will stay in any Hyatt property in the future, if they are all this nice!

  • Stayed: January 2011, traveled on business
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Thank WannaBeGolfing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dheinlein, Manager at Hyatt Place Grand Rapids-South, responded to this reviewResponded January 31, 2011

Dear WannaBeGolfing,

Thanks very much for your review and recommendation on behalf of the entire team here at the hotel. It’s great to know we’ve made you a Hyatt fan!

Best regards,

Nick Fischioni, General Manager

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Reviewed January 8, 2011

I've stayed here multiple times for business and always been very happy. The beds and furnishings are high end, especially for the price. The staff is friendly. Breakfast is included. My only real complaints are the location (it's too far from downtown Grand Rapids, but that's why it's so reasonably priced) and the sometimes annoyingly strong lobby scent that one time I could smell outside even 50' from the entrance and in my room. Definitely recommended until the price increases.

  • Stayed: December 2010, traveled on business
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1  Thank ScubaBucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dheinlein, Manager at Hyatt Place Grand Rapids-South, responded to this reviewResponded January 11, 2011

Dear ScubaBucky,

We truly appreciate you coming back to see us; thank you for taking the time to write the great review!

Best,

Nick Fischioni, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2011

The staff was very pleasant, the rooms were lovely. Could not have asked for a nicer place. The breakfast was nice and regularly refilled. The beds were very comfortable, the tv was wonderful. The hotel is right off the highway but we never noticed any road noise at all.

My only funny moment/moment of panic came in the shower. The hotel is a green hotel and thus has motion sensor lights. The shower is a glass wall so that they motion sensor can still see you and doesn't turn off while you are in the shower. The only problem is when the glass steams up. Suddenly the eye can't see you any more and the light turns off. It came back on when I moved to the back of the shower stall but it was definitely dark in there for a moment.

Would definitely go back with the kids.

  • Stayed: January 2011, traveled with family
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1  Thank michiganredrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dheinlein, Manager at Hyatt Place Grand Rapids-South, responded to this reviewResponded January 4, 2011

Dear michiganredrose,

Thanks so much for your review; it’s great to hear from you and I’m so sorry your shower was momentarily in the dark! We love being a green hotel and are still fine tuning some of our features, so thanks for bearing with us on this one. We look forward to seeing you and the kids next time.

Best,

Nick Fischioni, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Grand Rapids-South

Address: 2150 Metro Ln SW, Wyoming, MI 49519-9692
Phone Number:
Location: United States > Michigan > Kent County > Wyoming
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Wyoming
Price Range: $151 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Grand Rapids-South 3*
Number of rooms: 113
Official Description (provided by the hotel):
Our hotel is located just 12 miles outside the city center, far enough to be quiet, but close enough to be convenient. A golf course and park are less than two miles away, and we’re near Lake Michigan and area universities. Experience Hyatt’s incredible service and comfort here. We offer studio, standard and accessible suites, each one beautifully furnished and including amenities like comfortable signature bedding.Free Wi-Fi runs throughout our hotel, and you can also visit our fitness center and dining facilities 24 hours a day. Our indoor swimming pool is naturally lit, and our gym features modern Life Fitness cardio equipment. If you’re organizing a meeting or social function, take advantage of the area’s largest event space, at 1,200 square feet of flexible, modern rooms, holding between 12 and 120 people.We also offer special packages and amenities to event organizers, including special room rates for groups using 10 or more rooms and an exclusive online group booking page. Our event planning officials will help make organization and execution of your event easy and smooth, so you can focus on that important meeting or your special day. Your guests can focus on your event, and in their free time they can enjoy the hotel and area’s many recreation and entertainment options. ... more   less 
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Also Known As:
Hyatt Place Grand Rapids-South Hotel Wyoming

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