Many have written chapter and verse about the Marbella Beach and although I have no intention of writing War and Peace on it, there are some comments that warrant mention and which I hope that the hotel managemnt can address.
Generally the staff are pleasant, civil and responsive, but I have to agree with a previous reviewer that some of the female waiting staff at the pool bar and in the main hotel bar, need educating in the real meaning of customer service: completely ignoring hotel guests when they are aware that they require service. Although the hotel should have more staff working at these venues at peak periods, downright rudeness is no way to help the situation. Our first experience of this came on the first day we were at the Marbella Beach and was reported to management. In contrast, the staff at the beach bar, not only knew about customer service, but demonstrated it consistently!
We were frustrated by a number of deficiencies in our room, which at little expense could make a difference. The first was having no drying rack on the balcony, or in the bathroom; surely each room should have this equipment, for few people on a beach holiday can not rinse out costumes etc. In our shower, there was no shelf to place shampoo, etc. on and this meant having to use the floor and continuously bending to pick up and put down such items: this is the only hotel room that I have stayed in around the world, without even a basic small shelf in the shower! Incidentally the placing of the rack for towels was quirkily behind the shower door, so that they could not be accessed, when the door was opened: some basic changes could alleviate such issues. Whilst on the subject of our room, a mat just inside the main door for wiping feet, especially if wet, would be useful and the supplying of bath robes would have been a pleasant addition and something prevalent in most other hotels rated similarly. As far as previous mention of the lack of English speaking television channels is concerned, there are more than just CNN, but certainly BBC World Service and Sky News, with one exclusively English speaking film channel would be handy.
Much mention has been made of the many steps in and around the hotel, but whilst not complaining about this (the cardio vascular exercise would be good for most guests), it would be worth mentioning that some of the ground lighting around the grounds, would probably fail safety standards in the UK and in particular the wooden bridge at one end was somewhat treacherous to navigate at night!
The range of food and beverages available at the Marbella Beach has been much discussed, but so subjective a topic always sees a range of opinions and suffice it to say that to be dissatisfied with the selection available, would in our view be somewhat churlish. However, beware of the 'greeters' at the door of the main restaurant who want to lead you to where they want to seat you. Don't led them lead you somewhere, where there might be noisy children, insist on being seated in a part of the restaurant that you feel comfortable in.
It has often amazed us why hotels, who know when when check-in/check out volumes will be at their highest, sometimes choose these times, to leave a single and harassed staff member to deal with a large number of guests. We experienced this both checking-in and out at the Marbella Beach and would remind management that you never get a second chance to make a first impression, or a last one.
So, the Marbella Beach, whilst having much going for it and well done Kerkyra Airport for beating hands down their awful counterparts in Crete and Kos, will I hope concede that they have not got it all right and would not get a 5 star rating in the UK. Having spent my working life in businesses where customer service cost staff money, if they got it wrong, I believe that I am a reasonably good judge on the subject and although the customer is not always right, they pay the wages and that counts for a lot!
- Official Description (provided by the hotel):
- The resort complex consists of two main buildings and cluster buildings of Mediterranean architecture, all overlooking the graceful Corfiot costline and the colourful sub-tropical property gardens. Marbella Corfu reveals luxurious and spacious accommodation, combined with elegantly decorated restaurants, terraces, lounges and bars offering unique views of the Ionian Sea.The lush greenery along with a brand new cascade sea-water swimming pool invites you to indulge in comfort and style.Various water sports facilities await you at the beach. An idyllic area with olive trees and straw umbrellas is located next to the beach, providing the perfect scenery for sport and relaxation. ... more less
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- Also Known As:
- Marbella Beach Hotel Agios Ioannis
- Marbella Hotel Benitses
- Hotel Marbella Corfu
- Marbella Hotel Corfu