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“Good hotel, but somewhat let down by annoying details”

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MarBella Corfu Hotel
Certificate of Excellence
Reviewed May 12, 2014

Many have written chapter and verse about the Marbella Beach and although I have no intention of writing War and Peace on it, there are some comments that warrant mention and which I hope that the hotel managemnt can address.
Generally the staff are pleasant, civil and responsive, but I have to agree with a previous reviewer that some of the female waiting staff at the pool bar and in the main hotel bar, need educating in the real meaning of customer service: completely ignoring hotel guests when they are aware that they require service. Although the hotel should have more staff working at these venues at peak periods, downright rudeness is no way to help the situation. Our first experience of this came on the first day we were at the Marbella Beach and was reported to management. In contrast, the staff at the beach bar, not only knew about customer service, but demonstrated it consistently!
We were frustrated by a number of deficiencies in our room, which at little expense could make a difference. The first was having no drying rack on the balcony, or in the bathroom; surely each room should have this equipment, for few people on a beach holiday can not rinse out costumes etc. In our shower, there was no shelf to place shampoo, etc. on and this meant having to use the floor and continuously bending to pick up and put down such items: this is the only hotel room that I have stayed in around the world, without even a basic small shelf in the shower! Incidentally the placing of the rack for towels was quirkily behind the shower door, so that they could not be accessed, when the door was opened: some basic changes could alleviate such issues. Whilst on the subject of our room, a mat just inside the main door for wiping feet, especially if wet, would be useful and the supplying of bath robes would have been a pleasant addition and something prevalent in most other hotels rated similarly. As far as previous mention of the lack of English speaking television channels is concerned, there are more than just CNN, but certainly BBC World Service and Sky News, with one exclusively English speaking film channel would be handy.
Much mention has been made of the many steps in and around the hotel, but whilst not complaining about this (the cardio vascular exercise would be good for most guests), it would be worth mentioning that some of the ground lighting around the grounds, would probably fail safety standards in the UK and in particular the wooden bridge at one end was somewhat treacherous to navigate at night!
The range of food and beverages available at the Marbella Beach has been much discussed, but so subjective a topic always sees a range of opinions and suffice it to say that to be dissatisfied with the selection available, would in our view be somewhat churlish. However, beware of the 'greeters' at the door of the main restaurant who want to lead you to where they want to seat you. Don't led them lead you somewhere, where there might be noisy children, insist on being seated in a part of the restaurant that you feel comfortable in.
It has often amazed us why hotels, who know when when check-in/check out volumes will be at their highest, sometimes choose these times, to leave a single and harassed staff member to deal with a large number of guests. We experienced this both checking-in and out at the Marbella Beach and would remind management that you never get a second chance to make a first impression, or a last one.
So, the Marbella Beach, whilst having much going for it and well done Kerkyra Airport for beating hands down their awful counterparts in Crete and Kos, will I hope concede that they have not got it all right and would not get a 5 star rating in the UK. Having spent my working life in businesses where customer service cost staff money, if they got it wrong, I believe that I am a reasonably good judge on the subject and although the customer is not always right, they pay the wages and that counts for a lot!

Room Tip: Go for a room with both garden and/or seaview and away from the the main hotel
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  • Stayed: May 2014, traveled as a couple
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3  Thank Welltravelled1234_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran D, Sales & Marketing Executive at MarBella Corfu Hotel, responded to this reviewResponded May 13, 2014

Dear Welltravelled1234_12 ,

Thank you for trusting your holiday stay to Marbella Corfu.
Your feedback is highly appreciated and will be addressed.
Look forward to having the chance to welcome you again in the future.

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Reviewed May 12, 2014

Myself, my husband and 14 year old daughter returned from a 7 night stay on Friday last week. We joined my brother in law, his wife and 20 month old daughter who are staying at the hotel until this Friday. Staff were extremely pleasant and helpful.

Rooms

We had a room on the 6th floor adjacent to reception, with a lovely view over the chapel, and towards the main pool and infinity pool. Bed was huge and extremely comfortable. My daughter slept on the sofa bed which was comfortable too. Maid service was excellent - rooms were cleaned every day to a high standard. Toiletries in the room were good. Pool/beach towels are also provided by the hotel, therefore saving the need to take up that all important room in your luggage. The hairdryer provided by the hotel is a salon standard one, therefore, no need to pack your own.

Weather

We arrived late on the Friday evening when the weather was dry and warm (ish). However, we experienced rain on Saturday and Sunday. Got the bus into Corfu town on the Sunday as there's little to do on holiday when the weather's not good. Corfu town is beautiful - nice shops, restaurants and bars. For a small cost and short bus ride (30 minutes), it's worth a trip out.


Food

Had difficulty getting booked into the Italian and Greek restaurants, however, my brother in law spoke to the food and beverage manager and we did manage to eat in both of these restaurants during our stay. Both meals were of a good standard. I like the option of al la carte in a hotel as it makes a refreshing change from self service in the buffet restaurant. The Italian restaurant is also open in afternoon from 12.30 pm to 4.30 pm each day and you can eat at the beach bar/restaurant at these times - both offering waiter service.

The beach bar/restaurant offers pasta, wraps, burgers, salads and many other dishes. We would recommend the hotel look into opening this restaurant in the evening as it's a lovely setting and would only require a few adpatations to make it weather proof.

Seating/Waiter Service

Because the weather wasn't too good whilst we were at the hotel and the evenings were chilly, it was difficult to get a seat, however, the hotel did put out some extra tables and chairs whilst we were there and obviously in a couple of weeks when the evenings heat up, I'm sure seating will not be an issue. In the main bar area, the waitresses/waiters were quick to take your order, but sometimes it took quite some time to actually receive your drinks. However, as the holiday progressed and we "chilled" out, the wait didn't seem so long, particularly when looking out to the fantastic sea views.

The children's pool and play area were still being refurbished during our stay which was a little inconvenient as we had a 20 month old in our party. The main pool and inifinity pool did start to warm up towards the end of our holiday when I plucked up the courage to jump in - maybe the hotel could consider heating the pool at the beginning/end of season.

My 14 year old enjoyed the holiday as she could spend time with her baby cousin. However, I feel this hotel, is more suited to couples or families with small children.

Overall, fantastic holiday and lovely hotel.

Room Tip: Would definitely recommend room in main building and the higher the floor the better to appreciate t...
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  • Stayed: May 2014, traveled with family
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1  Thank JueWilly41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran D, Sales & Marketing Executive at MarBella Corfu Hotel, responded to this reviewResponded May 13, 2014

Dear JueWilly41,

Thankyou for staying with us and posting all your comments here on Trip Advisor.
We look forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014 via mobile

Our stay was from 25th April-5th May 2014.
Firstly, I would like to say this is one of- if not THE best managed hotel I have ever stayed in. The hotel is clean and decor is contemporary with a lovely finish.
Me and my husband stayed here for our honeymoon (which was also our first year wedding anniversary) and were very disappointed with the weather during our stay. It rained 6 days out of 10, but despite this, the hotel coped very well in accommodating large numbers of guests into the main building in the evening. The hotel is very much geared up for hot, sunny weather, so when the rain came, the only place in the hotel (day and night) to sit was the main bar area, as all the outdoor seating areas, restaurants, pool areas were closed. This should in no way reflect on the hotel, because nobody can predict the weather!
We were a little disappointed that the water sports centre was not open during our stay. When booking the holiday, it was not mentioned to us that it was early in the season. I believe we paid a fair bit more than some of the other guests staying in the hotel and was quite a shame that we didnt have the facilities that we had expected.
On the other hand, the restaurant team was excellent!!! The food was fresh, lots of choice, waiters attentive and friendly, and very well organised.
The bar staff however was a completely different story. There were a couple of bartenders that were great (viktor, Spyros and Theo) however, the bar waitresses were very 'selective' in who got served. We waited 45 mins one day to get served after the two main waitresses (Arieti, Kristina) had acknowledged us but point blankly carried on serving everybody else around us, and when we did eventually get served were quite frankly rude! We spoke to a couple of other people and they had noticed the very same problem. This lasted throughout the entire holiday. I have worked on cruise ships in the restaurant and bar departments in the past, and have never come accross this strange behaviour. I have always been under the impression that at the end of the holiday, it is common courtesy to give a tip to the staff that have looked after you well!! Needless to say, no tips were given to these two!

The other person who I would like to mention, is Alicia on the front desk. She was our saviour throughout the entire holiday. Pleasant, always smiling and very good at her job, she organised an excursion for us at the very last minute and couldn't help us enough!
Over all, the 4 days out of the 10 that we had sunshine were brilliant!
The hotel is a definate 5 star and unquestionable the cleanest hotel I have ever stated in!
Well done team marbella!
We hope to comeback again, but perhaps later in the season when we have access to all the facilities!
Mia and Ben Larsen-Marshall

  • Stayed: April 2014
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1  Thank Mia8520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran D, Sales & Marketing Executive at MarBella Corfu Hotel, responded to this reviewResponded May 12, 2014

Dear Mia and Ben Larsen-Marshall,

Thank you for you review.
All the Marbella Team is really committed to providing the best of services, no matter the conditions and we thank you for your words in either way.
Thank you again for visiting us, making the best of your holidays in Corfu and please return soon!

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Reviewed May 11, 2014

Stayed for a week at end of April . Weather not brilliant but hotel made up for it. Food at Buffet was very good and service excellent. Food in the Greek restaurant was also good.
Added bonus was the Guest Relations people who were extremely helpful and friendly. They also helped you to find your room on arrival and greeted you at the restaurant door.

Room Tip: check location of rooms to suite your needs. Ours was a sea view near the swimming pool complex but...
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  • Stayed: April 2014, traveled as a couple
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1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran D, Sales & Marketing Executive at MarBella Corfu Hotel, responded to this reviewResponded May 12, 2014

Dear Jonh B,

Thank you very much for your review.
Hope to welcome you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

From beginning to end all the staff were very friendly and courteous and went out of their way to help you. We have just returned from enjoying a lovely week here. The choice of food was very good with plenty to suit most people and we are probably now several pounds heavier than when we arrived. It was the start of the season and the staff were busy planting flowers and finishing off some work to the children's pool area. We stayed in the block closest to the road where there was a it of early morning traffic noise but nothing to bother us and the rest of the time it wasn't busy. It was quite a long walk from the dining room and bar areas but the view was lovely and when lying in bed you looked out to the sea. There is a small beach area served by a bar and again the staff here were equally welcoming. I would certainly recommend this hotel to anyone thinking about visiting Corfu. There is a bus stop right outside the hotel so it is very convenient for getting into Corfu Town.

  • Stayed: May 2014, traveled with friends
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3  Thank Minty1902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran D, Sales & Marketing Executive at MarBella Corfu Hotel, responded to this reviewResponded May 12, 2014

Dear Minty 1902,

Thank you for your review.
The lifts, ramps and direct access to the natural pebbled beach alongside of the organized sandy beach can make the walking around a pleasant journey without steps.
We will pass your words to our team and look forward to welcoming you again.

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Reviewed May 9, 2014

We had a weeks stay here in an upgraded room but although lovely and clean I donot consider this a 5 star hotel, We found the hotel still being finished and it needs handrails on the stairs as they are quite slippery
The food was excellent and staff very friendly but the hotel was to far out for us as the roads to walk anywhere were dangerous . I think they need to review the all inclusive package as some drinks were inclusive some weren't,t which made it difficult for the staff a md I think it would be nice if they could tune the tv to get some English news as most programmes were German with a satellite dish I would have thought that would have been easy

Room Tip: If you like a walk in the evenings this hotel is too far out but if you are happy to stay in the hot...
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  • Stayed: April 2014, traveled as a couple
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    • Rooms
    • Cleanliness
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2  Thank SUSAN g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran D, Sales & Marketing Executive at MarBella Corfu Hotel, responded to this reviewResponded May 12, 2014

Dear SUSANg,

Thank you for your review.
We are sorry to have disappointed you and wish we could have dealt with it while you were here.
Regarding the English Channel we do transmit 2 channels from UK, however technical problems occur and need to be announced to reception for immediate repair.
We are grateful also for your suggestions.

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Reviewed May 9, 2014

My 2 children and I have just spent a week at The Marbella Beach Hotel in Corfu, whilst my husband was at home working. This is a lovely, friendly and very clean hotel with most beautiful views.

The hotel has 5 pools and its own private beach with beach bar and restaurant. However there were only 2 pools available, but that did not matter to us.

The buffet restaurant for breakfast, lunch and dinner was very good. The menu changed daily and the food was very fresh. We especially enjoyed the Asian night.

Having the children with me I opted for an all inclusive package. This was for ease more than anything else, but it gave us the option of being able to grab a drink at any bar, eat where we wanted to and use the facilities (when available). Also, it gave us the option of also eating in the Greek restaurant, which we did twice - lunch and dinner. The food, wine and service were brilliant and my boys are still talking about going back to eat there next year.

Unfortunately, as we we were staying before the official summer season started 1st May many of the activities that my children were interested in and were part of the all inclusive package were not available - Archery, Canoeing, pedaloes etc. Yes the weather was not that great for some of the week, but the days that were bright and sunny we would have liked to have had the opportunity to use the facilities that were offered in our all inclusive deal.

However, we had a great room - Junior suite with sea view and jacuzzi. This definitely made up for everything. The house keeping staff on the 8th floor were wonderful and everyday they cleaned and prepared our room to the highest standard. Each day returning to our room was like arriving on the first day.

The staff here are without doubt some of the best, most courtesy, professional and helpful that I have come across in my 35 years of travelling. We would like to say a huge thank you to everyone that looked after us - Reception, Guest Relations, All restaurants and bars. But a special thank you to Alica, guest relations, Selma, Margot, Nikki in the restaurant and the bar staff in the hotel who make the best hot chocolates and cocktails ever.

See you next year - we can't wait

Room Tip: Any room with a seaview and balcony - Its a must
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  • Stayed: April 2014, traveled with family
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    • Cleanliness
    • Service
1  Thank DDayLandingTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran D, Sales & Marketing Executive at MarBella Corfu Hotel, responded to this reviewResponded May 10, 2014

Dear DDayLandingTours,

Thank you very much for your kind review.
We will pass it to our staff and we will all be looking forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MarBella Corfu Hotel

Address: Agios Ioannis Peristeron, Agios Ioannis Peristeron 490 84, Greece
Phone Number:
Location: Greece > Ionian Islands > Corfu > Agios Ioannis Peristeron
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Agios Ioannis Peristeron
Price Range: $128 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — MarBella Corfu Hotel 5*
Number of rooms: 388
Official Description (provided by the hotel):
The resort complex consists of two main buildings and cluster buildings of Mediterranean architecture, all overlooking the graceful Corfiot costline and the colourful sub-tropical property gardens. Marbella Corfu reveals luxurious and spacious accommodation, combined with elegantly decorated restaurants, terraces, lounges and bars offering unique views of the Ionian Sea.The lush greenery along with a brand new cascade sea-water swimming pool invites you to indulge in comfort and style.Various water sports facilities await you at the beach. An idyllic area with olive trees and straw umbrellas is located next to the beach, providing the perfect scenery for sport and relaxation. ... more   less 
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Also Known As:
Marbella Beach Hotel Agios Ioannis
Marbella Hotel Benitses
Hotel Marbella Corfu
Marbella Hotel Corfu

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