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“Spiteful manager”

Zoe's House of Pancakes
Ranked #14 of 110 Restaurants in West Bloomfield
Restaurant details
Reviewed March 23, 2014

We came to the place on Sunday morning with two hungry two-year old twins in tow. Apparently, we used the wrong door (not the mall entrance), but we have not been there before and had no clue. Upon entering we were asked how many and were seated right away, somewhat of a surprise to us as we were expecting a bit of a wait. The bus boy quickly brought two high chairs, we removed children's coats and started putting them in their high chairs. At this point a girl came up to our table, introduced herself as a host, and told us that there was a line at the other entrance, so we have to leave and wait in line. We said that we did not know anything about it and were already given this table by one of the staff. Then the manager came in, and told us that the person who gave us the table in the first place made a mistake and we should wait in line. Neither she, nor the hostess made no attempts to apologize to us for putting us in this rather awkward situation. We argued that since it was their fault and the kids would through a fit if we leave now without feeding them, they should rectify it; after arguing for another couple of minutes the manager seemed to have given up and said that we could stay. We were expecting that at least at this point they would serve us quickly, but it was the other way around: all of the waitresses pointedly though us pretending we were not there. It was so spiteful and unprofessional that we thought that people like that are perfectly capable of spitting in your food, or something of that sort ; at this point we had absolutely no desire of dining at the "famous" Zoe's House of Pancakes and left.

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3  Thank tagor007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 - 39 of 46 reviews

Reviewed September 13, 2013

This unique breakfast menu offers an array of delightful entrees from pancakes, crepes and eggs to omelets done any way!
Bottomless cups of coffee kept us energized for the day.
Kids are always welcome and their Mickey Mouse pancake is delightful
Come early because it is a very popular spot!

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Thank 12,318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

My wife and I had breakfast at Zoe's in Livonia on Haggerty Rd this weekend and the service was spectacular. I ordered the taste of Idaho omelot and it was very good, she had the strawberry crepes which were excellent. The portions are huge and the service was also excellent, very attentive wait staff. The price is reasonable and the entire restaurant was clean and spotless. A great place for families. Will definitely return

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Thank Jeff321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

Zoe's packs them in serving every type of pancake under the sun! Great choice of omelets too! Service is prompt and efficient. Fresh squeezed orange juice! But the coffee is weak and does not match the quality of everything else at Zoe's. So bring your Starbucks and order the Red Velvet pancakes and you'll be glad you did.

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Thank Sparty80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

The food was good. I don't think it was a great value. But the place was BusEEE.. I think it is one of the few breakfast places in the area. Waitstaff was fine. Food was okay. Can't say it was great, but not bad.

Thank hollyb905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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