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“A nice surprise!”

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Fairfield Inn & Suites Watervliet St. Joseph
Ranked #1 of 1 Hotels in Watervliet
Chicago
Level 5 Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A nice surprise!”
Reviewed July 12, 2013 via mobile

I am a snobby traveler. We typically vacation at very high end hotels and resorts (Westin, W hotels, etc). We had family staying in Sister Lakes so decided to visit and stay here. We didn't have a lot of options and reviews seemed fair.

The hotel was very good! Very clean. Great customer service, new everything. It even smelled like a new hotel.

If we are back in area that is where will stay!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familytravel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, September 13, 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    50
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    17
    26
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102
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Any
English first
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 8, 2013

Stayed in suite for sisters and nieces get-together. Staff took good care of group. Surprised waterpark only open on weekends. Rooms very clean, but evident that renovated with some signs of age (worn bathtub, bad mattress on sofa bed). Free breakfast was pretty good but ended at 9:00 am (a little early) on weekdays. About 8 minutes from Benton Harbor - went to see movie. Went to beach and touisty stuff in South Haven.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaB_WT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, September 13, 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 7, 2013 via mobile

This is the second time we have stayed at this hotel in the last couple of months. It is very clean and seems totally new. The check in was very smooth. Andrew at the front desk was very attentive to our family. The water park is wonderful for our three daughters. If you get a chance meet the GM Brad. He really seems to care about his guests and went out of his way to make sure we had a great stay. Breakfast was included and was really good. Would highly recommend this hotel and waterpark.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Platinumwmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, September 13, 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolingbrook, Illinois
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 6, 2013

I have read inconsistent reviews on this place, but it was the closest to Big Paw Paw lake in Coloma. We did NOT use water park, so review is just hotel only. Everything is brand new and clean. the Work out room is small but has 2 treadmills, and one elliptical...all Life Fitness top notch equipment....plus brand new dumbells. Break fast was pretty standard for this type of hotel, except they need to move the hot food away from corner....main bottle neck. Service very good and friendly....we will be back. There are prices for room with and without water park.,

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimEBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, September 13, 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level 5 Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 23, 2013 via mobile

A beautifully recently re-done property, attached is the water park Surfari Jones. There were 2 weddings taking place the night we checked in, and somehow it was still very quiet. The hotel has a beautiful lobby area, and excellent modern rooms. We had a one king bed room, which was spacious, modernly decorated, and clean. Everything from the bed, to the TV, fridge, and bathroom fixtures were all new. Excellent pillowtop bed. Continental breakfast included waffles, scrambled eggs, bacon, sausage, toast, yogurt, bagels, fruit, etc. This hotel is a little on the pricey side, however, it is very close to the expressway which makes it a convenient stop while driving through beautiful Michigan.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MemberP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, September 13, 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2013

I had booked a two bedroom suite at this property. Unfortunately, the "bedrooms" have no doors. The room has an open floor plan that accorded ZERO privacy. I tried to address this at the front desk, but each time I tried, no manager was available. Also, breakfast is posted as served at 6:30 AM. However all hot items are not put out until 7:30 and in exteremely limited quantities. I asked for a manager to contact me (via Marriott customer service) and they never did. I followed up again with Marriott and was told that the General Manager (Brad) has called me "multiple" times, but I never returned his messages. This is not truthful. If he would have called me, I would have returned the call immediately. I stay in Marriott properties over 100 nights per year and have never been treated like this at ANY of it's franchise locations. BEWARE of the misleading descriptions.

Room Tip: Ask to see the rooms before you pay.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jason d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, September 13, 2013
Thank you for taking the time to share your experience with the Tripadvisor community. It is always our goal to provide the best service to our guests. I am sorry to hear you experienced these issues. I have brought these issue to my team so we can avoid this happening to other guests in the future. I would very much like an opportunity to discuss this with you in more detail. Please contact me at the hotel at your earliest convenience.

Sincerely,

Brad Schmitz
General Manager
8258 Arnt Blvd
Watervliet, MI 49098
P-269-463-7946
brad.schmitz@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Watervliet hotels

ADRIAN
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 28, 2013

We went for the day to play in waterpark. water was super clean and perfect temp. Loved thee Hot tub. my 3 yr old climbed the stairs without any problems to the tube slides I carried the tube up. life gaurds were all very attentive to the kids in the park none of them were socializing. all the families we saw there were enjoying themselves immensly! Had a blast. will definitely stay the night next time. the rooms are being redone and all fresh and clean. Can't wait for the arcade to get done. We also ate at the waterpark and the Taco pizza was great, mozzerella sticks were very yummy, and cheese fries were also great!! They are under new management. SO I hope people will give them a chance. I will tell all my friends and can't wait to go again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 513Jamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, September 12, 2013
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are very happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Scmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Watervliet St. Joseph

Property: Fairfield Inn & Suites Watervliet St. Joseph
Address: 8258 Arnt Boulevard, 140 and I-94; exit 41, Watervliet, MI 49098-9245 (Formerly Holiday Inn Watervliet)
Phone Number:
Location: United States > Michigan > Berrien County > Watervliet
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #1 of 1 Hotels in Watervliet
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites Watervliet St. Joseph 3*
Number of rooms: 96
Official Description (provided by the hotel):
Only Fairfield Inn & Suites Watervliet by Marriott® gives you confidence that your trip will be a success because we consistently deliver a unique hotel experience that's just right. We provide you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at every Fairfield Inn & Suites, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. Relax and unwind with our plush mattresses and fluffy pillows. Or work off some steam in our pool and exercise room. Whether you're traveling for business or pleasure, Fairfield Inn & Suites Watervliet Berrien County provides everything you need to make the most out of your stay. Great value and great service, all backed by a name you can believe in: Marriott. ... more   less 
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