We recently stayed at the Hawthorn Suites problem 1) spoke to manager Heather who was extremely rude as other post have mentioned and needs customer service training or they need new management 2) as other post mentioned our toilet backed up over the weekend and yes they do not have maintenance over the weekend...3) Housekeeping does as little as possible to clean...as little as possible 4) Food was not that good and they don't even make sure its enough for all guest, once its out its out.....horrible i would never ever ever stay at this place again. Oh I forgot to mention big ole rats hung out near the pool area, are you kidding me, not mice, rats...do yourself a favor and don't stay at this hotel. All management is going to do is provide a very vague response to say were working on these issues as they've done in other post I've read. WORST HOTEL EVER. Hawthrone corporate should be ashamed of themselves they didn't even follow back up with us, corporate not the hotel.
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- Hawthorn Suites Warren
- Warren Hawthorn Suites