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“Just say no”

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Hawthorn Suites by Wyndham Detroit Warren
Ranked #4 of 18 Hotels in Warren
Reviewed September 2, 2013

We were set for a two night stay. Friends were down the hall and we had Tigers tickets for Labor Day weekend.

Problem number one was upon arrival about 7pm, the rate didnt match the printed confirmation. However, that got sorted out after some fuss. Then the real fun started. We booked a king suite. The room was quite nice. Except the toilet backed up. And they don't have maintenance after 4pm. Or a plumber on call. The front desk offered to allow me to use a plunger. He actually delivered it! Didnt work anyway. We changed rooms.

Room number 2 was just as nice as room number 1. Except for the incessantly barking dog next door. It's owners left for the night. We insisted on another room. We were given a king deluxe suite, at no extra charge (not like we asked!) It wasnt as well appointed as the first two but was larger and with a fireplace, except it was August...once again the toilet didnt work.

Somewhere we discovered their septic tank wasn't working properly. Ugh and eew!

Finally on the 4th try we got a serviceable room. It was now 11:30. In the morning we discovered all sorts of hair on the walls of the bathroom.

I'm done with the Wyndham family.

  • Stayed: August 2013, traveled with family
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Thank bonnie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
48093HAWTHORN, General Manager at Hawthorn Suites by Wyndham Detroit Warren, responded to this reviewResponded September 28, 2013

Thank you for taking the time to share your experience. I am very sorry to hear of the numerous issues you experienced and that your situation escalated to the point that it did. This is definitely not the quality nor service you would expect from any Wyndham property. The staff has been retrained on proper procedures for any future issues such as yours. The property definitely has emergency maintenance if the situation calls for it; as in your case. I once again apologize on behalf of the entire staff and hope you can reconsider your feelings about the Wyndham family.

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Reviews (457)
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373 - 379 of 457 reviews

Reviewed August 21, 2013

  • Stayed: August 2013, traveled with family
    • Value
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Dianne T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
48093HAWTHORN, General Manager at Hawthorn Suites by Wyndham Detroit Warren, responded to this reviewResponded August 27, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 20, 2013

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank rogerdodger73
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
48093HAWTHORN, General Manager at Hawthorn Suites by Wyndham Detroit Warren, responded to this reviewResponded August 23, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 9, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank John F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
48093HAWTHORN, General Manager at Hawthorn Suites by Wyndham Detroit Warren, responded to this reviewResponded August 22, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 4, 2013

  • Stayed: July 2013, traveled with family
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Jean O
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
48093HAWTHORN, General Manager at Hawthorn Suites by Wyndham Detroit Warren, responded to this reviewResponded August 6, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 30, 2013

  • Stayed: July 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Paula F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
48093HAWTHORN, General Manager at Hawthorn Suites by Wyndham Detroit Warren, responded to this reviewResponded August 6, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 22, 2013

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Steven M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
48093HAWTHORN, General Manager at Hawthorn Suites by Wyndham Detroit Warren, responded to this reviewResponded August 6, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hawthorn Suites by Wyndham Detroit Warren

Address: 30180 N Civic Center Blvd, Warren, MI 48093-6730 (Formerly Homewood Suites)
Phone Number:
Location: United States > Michigan > Warren
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Warren
Price Range: $92 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham Detroit Warren 3*
Number of rooms: 76
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Also Known As:
Hawthorn Suites By Wyndham Detroit Warren Hotel Warren
Hawthorn Suites Warren
Warren Hawthorn Suites

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