I called the hotel a week before my stay to make sure they would have a crib. First I was told they don't have cribs. Then the lady told me she would find out for sure and call me back in five minutes. I never received a call back. After flying all day and driving from the airport I arrived and the room was super hot. I turned the ac on and it took a full day to cool the room down. The ac should have been on in the middle of July. The jacuzzi suite we stayed in was dirty and smelled bad. The shower curtain had mold or mildew on it and stunk up the entire room. When I asked the desk about getting a clean shower curtain the lady rolled her eyes at me and acted like it was a huge inconvenience. I told her I would put it in and her only response was she wanted the old one back. She acted like I was trying to steal the stinking shower curtain. No shampoo and very few towels in a room with a jacuzzi. I went to the desk and asked for more towels and again was treated like I was trying to steal them. After tipping the desk clerk and promising not to take them with me, I did receive more towels. I got ready to put my one year old baby in the bath and realized all along the area when the tile for the tub meets the capet was worn thin and there were very sharp carpet nails sticking up through the carpet. It made me sick to think of how many people had already poked their feet on these tacks. I asked the desk to please make sure our room was cleaned and was told that isn't our job, "talk to houskeeping" When I explained I already tried to talk to housekeeping and they don't speak any English, the desk assured me they would take care of it. Our room did not receive any housekeeping that day. I left two shirts and a pair of shorts with the desk and paid to have them washed. When I got them back they had bleached everything and totally destroyed one shirt. When I went to the desk they told me I would need to speak to the manager and he would be there at 9:00 am the next morning. I went to the desk at 9:20 Am the folowing morning and they told me he doesn't usually get there until after 10:00 am. I went back at 10:20 and the manager said he didn't know what happened, but he would "get to the bottom of it." I went back to my room and waited for 30 minutes and received no word from the manager. I returned to the desk and told them we were checking out. It was before check out time and the lady told me there was a fee for early departure. I made the reservation directlly through the hotel, no package, no deal. I told her we would not pay any other fee and she reluctantly said, I guess we can waive the fee. Give me a break! The the manager came out from around the corner where he was hiding and said, "I took one night off your stay for the damaged clothes." He failed to call and inform me of this. When asked if I needed a receipt, I said yes and again was met with eye rolling. The receipt was wrong and showed I still owed them two more nights after I checked out. I pointed this out and the manager finally took care of it and made it right. I will never stay at this hotel again. Overall just a very bad experience.
- Official Description (provided by the hotel):
- A Victory Suites - Warren is situated approximately 30 miles from the Henry Ford Museum, 40 miles from Detroit Metropolitan Wayne County Airport, and 15 miles from Detroit City Airport. Local attractions include Cobo Center, Joe Louis Arena, Comerica Park, Ford Field, and MGM Casino.Hotel features: free continental breakfast, free coffee in the lobby, fax/copy service, free parking, free high speed wireless internet access, satellite/cable TVs, microwave and refrigerators in every room. ... more less
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- Also Known As:
- Comfort Suites Warren
- Warren Comfort Suites