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“Nice hotel, convenient location”

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Hyatt Place Detroit / Utica
Ranked #1 of 7 Hotels in Utica
Certificate of Excellence
Redford, Michigan
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel, convenient location”
Reviewed October 8, 2009

We've stayed at Hyatt Place a few times. The rooms are always very clean, and the location is great. If you like playing video games, Dave & Buster's is just a few steps away, which is actually why we stay here. They have large flat-screen TVs in the room, and it's very easy to connect a laptop or other device to the TV. This was great, as we were able to watch a DVD on the big screen using our laptop.

We did have an issue this time... We returned to our room at about 6pm after being out for the whole day, and our room had not been cleaned. We brought it to the attention of the front desk, but housekeeping had already left for the day. When we checked out the next morning, we mentioned the problem, and they promptly gave us a discount on our bill. They were very apologetic, and that made up for the problem. We would definitely stay here again.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GardenGirl219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Philly
1 review
Reviewed September 10, 2009

Attempted to purchase a beer at the lobby bar and was refused service due to the lack of a photo ID. "Company policy" said the kid. I'm 50 and look older. I travel 200K miles a year and stay in dozens of hotels and was never refused service at a hotel bar. Strange policy. I will not stay there again.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhillyXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 30, 2009

Our reservation was in my full, legal name. My credit card is my nickname. They are identifiable as being similar although my full name is fairly ethnic and not a common name. The woman at the desk would not accept a credit card that was not an exact match, even though I showed her a number of forms of ID with both names. She said "I am choosing not to serve you. It is for your own security. You will have to go elsewhere" and there was no discussing it with her (and no manager on staff). We ended up at the LaQuinta across the street.

When I spoke to the manager a week later, he said that was the policy although "we could have had a better outcome". I'm not sure what that means -- either it's policy or it isn't. He agreed to talk to her about it... "improve the training," he said.

Seemed like a nice hotel. I'll never know. He said he's sending a voucher for a free night. I wouldn't go back if they paid me!

  • Stayed July 2009, traveled as a couple
    • Service
Helpful?
Thank barefootgal88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 22, 2009

The biggest thing is the service! The rooms were well appointed for this 3 star hotel! Very clean. Very helpful staff. The Red Ox Tavern is just a walk across the street. Great Value!

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimmy_n_Jen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2009

I live in the area and sometimes stay here just to get away. The place is beautiful as well as the rooms and very afforable! The rooms are clean and are the perfect size. The people at the front desk are very polite. The food is good too.. especially the deserts on display as soon as you walk in. The hotel is in walking distance of resturants and Dave and Busters (a game place/bar) and about 3 minutes drive to the mall.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VacationBeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, MI
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 18, 2009

My husband stayed one night as a quick and cheap getaway. It is in walking distance of Dave and Buster's and other restaurants and shopping all within a 2 mile distance. I was most pleased with the cleanliness and the value for my money.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FirstLadyErvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamestown, RI
Level 4 Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 16, 2009

The Hyatt tries hard to be modern, upscale and maybe a little hip and succeeds in most areas. I spent two nights and I was pleased by the room -- it was a sort-of-suite with a bed area and a living area, although there was no way to close one area off. The room has a great 42" flat screen TV which could swivel to be watched in either area, although I was a little disappointed by the channels offered. The bathroom is nothing exceptional, but overall the room worked well.

The front desk staff were very attentive and eager to be of help. The breakfast offered was quite decent, and the Hyatt has a little 24-hr store with snacks etc. in the lobby.

The Hyatt is in the middle of a clutch of hotels in a strip of newish malls, and from what I could tell it seems to offer a little more glitz and pzazz than the neighboring places for about the same price. I spent one night at a neighboring hotel that was fine and acceptable but more stodgy than the Hyatt.

Stayed May 2009, traveled solo
Helpful?
Thank On-the-Move-RI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Detroit / Utica

Property: Hyatt Place Detroit / Utica
Address: 45400 Park Avenue, Utica, MI 48315-5918
Location: United States > Michigan > Utica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Utica
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Detroit / Utica 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hyatt Place Detroit/Utica Hotel Utica
Hyatt Utica
Utica Hyatt Place

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