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“Very modern facility”

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Hyatt Place Detroit / Utica
Ranked #1 of 7 Hotels in Utica
Certificate of Excellence
Reviewed September 3, 2008

Very clean facility, wonderful tv, bed was a dream. and couch. There were kids everywhere which wasn't a real problem except for breakfast when you tried to get to the buffet. The food wasn't anything to get excited about but was included. The only issue we had was when the cleaning staff left they did not close our door. A great area, shopping, dining, Sams Club right across the street. Will stay again.

  • Stayed: November 2007
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Thank LindaAnneFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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501 - 507 of 520 reviews

Reviewed August 26, 2008

Hyatt Place was superior in every way. Lovely, comfortable rooms with ample space and conveniences. Very kind and helpful staff. This was our first experience with Hyatt, but will definately look for their properties for future travel. The only improvement I would suggest, pool was a bit cold, but not unbearable.

  • Stayed: August 2008, traveled on business
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Thank gram23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2008

Our family stayed at Hyatt Place in Utica, Mi this past weekend. Very nice hotel. Rooms are very comfortable and spacious, staff is very friendly and helpful. Great Location, near many shopping centers/mall. From the moment we checked in, the staff wanted to help in any way they could. At check in, they informed us of the many services available at/through the hotel. I especially liked that you could get something to eat (healthy food) any time day or night. The flat screen TV was great, as was the comfy king size bed with LOTS of down pillows. The pool was relaxing as well. Overall, great hotel and service, would definately stay there again.

  • Stayed: August 2008, traveled with family
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Thank eminemfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2008

The Hyatt Place, Utica (Detroit), Michigan bumped us (5 rooms, 9 persons) from our advance (45 day+), pre-paid reservations due to 'maintenance problems' from a storm the week before our check-in date. They claimed that they had notified our on-line, discount booking site 10 days prior to our check-in date that they would not be able to accommodate our party as reserved.

On May 11, 2008 I made reservations for nine persons in five rooms for June 28, 2008 and received an email confirming the booked reservation that same afternoon. On June 4, 2008 (24 days before the check in date) my wife called the hotel directly to confirm the rooms again, and received confirmation numbers for each of the five rooms.

I had deliberately chosen this hotel as it was highly rated and had great amenities, it was located near our pre-determined meeting spot, and had a great price.

The first member of the party attempted to check in at 11:30 a.m. when they encountered this scenario. Regular check in is 3:00 p.m. but since there were elderly members in our group (age 85 and older) who traveled some distance and needed to take care of personal needs, they decided to stop and get their rooms early. That is when they were told there were no rooms available. Yet, other persons were able to come in and obtain rooms . . . when ours were 'conveniently unavailable.'

It became quite obvious to our entire group that Hyatt did not want to honor (pre-paid) discount price, and would much rather make more money by taking walk-ins who could pay the higher rate.

Our party consisted of the following:

- Three elderly individuals, one of whom is handicapped.
- A woman from Traverse City, Michigan.
- A woman from Louisville, Kentucky.
- A couple from Chicago, Illinois.
- A couple from Tallahassee, Florida
- A couple from Grand Rapids, Michigan (us).

When I asked to see the 'damaged' rooms, the rude manager said he did not have to show me. That confirmed to me that they just did not want to honor our discounted reservation. Since they weren't going to provide us any rooms, I politely, but firmly asked what he was going to do about our situation (5 pre-paid and confirmed rooms), the general manager informed me that they would find us lodging nearby, pay for the cost and refund our money. I demanded to have this in writing as I did not have any confidence in their 'promises' at this point.

The result was that we ended up in a newly-opened (only one week) Holiday Inn Express 10 to 15 minutes away from our desired location. The new lodging was of a lesser quality than what we had intended, and just a few hours after we arrived, was full. What would have been our situation if we had all waited until the 3:00 p.m. check-in time . . . would we have any rooms at all?

(This was the same weekend that the 'Buick Open Golf Classic' was being held a few miles north. This happens to be a national golfing event, with Tiger Woods being one of the participants.)

Later that afternoon, another member of our family who had also booked a reservation with the same hotel through the same web discount booking site, also found his reservation 'bumped' for 'maintenance issues.'

When he called the on-line booking site to complain, they called the hotel to investigate the claim, and was told that they bumped all the reservations earlier that day because they were "overbooked." Note the statement 'earlier that day' which contradicts what I had been told (that “notification with the on-line booking site was completed 10 days previously”).

I must note that the discount booking site (Hotwire.com) was very responsive to the outrageous, embarrassing, and infuriating incident; they did confirm that the refund was issued and informed me that the situation would be looked into. Despite our experience, we will continue to use Hotwire for our future bookings.

Even though we did finally obtain lodging for our party, I am sharing this information due to the treatment we received by the Hyatt organization. How rampant is this practice of turning away pre-paid, confirmed reservations?

If it had been just my wife and I, the situation might have been overlooked by us an just an isolated incident, but when it affected a group of 5 rooms in one reservation, and another separate reservation by another family member (through Hotwire as well), one tends to believe it was not an anomaly, but a deliberate case of discrimination due to price.

Another reason I cannot let this unfortunate experience just be ignored is the purpose of the entire get-together . . . . my Sister-in-Law from Florida was coming to Michigan to inform the family that her Cancer had returned and that it was Stage Four - Terminal! Additionally, the 92-year old handicapped gentleman had an urgent requirement to attend to a personal need, but due to the delay of obtaining rooms, there was an embarrassing 'accident.'

When I phoned Hyatt Customer Service in an effort to seek a resolution of this affair, they assured me that it would be investigated and I would be contacted within 48 hours with the results of what they discovered. Well, I received a call back, but it was obvious that Hyatt had 'circled the wagons' as they alleged that “Hotwire had been contacted "10 days ago" and informed that rooms would not be available for our booking and that an email was sent to the client (me) to alert him of the unavailability of lodging.”

Following this claim from Hyatt Customer Service that Hotwire supposedly was notified on or about June 18th that rooms would not be available, I checked with the Hotwire Post-Booking department and was informed that the Hyatt Place Hotel did not notify Hotwire until the morning of June 28th (day of check-in) to state there would be no rooms, not ten days previously as I had been informed.

So what does this come down to? The Hyatt Place Hotel (Utica, Michigan) deliberately chose to summarily dismiss our confirmed, pre-paid (by American Express), discounted reservations in favor of full-price check-ins, then when we attempted to obtain our properly arranged lodging, we were bumped, then ‘misinformed’ about the conditions of the rooms, ‘misinformed’ about the fact that Hotwire had been communicated with 10 days previously, and this Hyatt management fully expected us to accept this fact and to go away like sheep.

This incident most certainly should cause everyone who travels to think twice before making future reservations with any Hyatt property.

The best advertising for any business is word of mouth, because two people will tell two people, and two more people will tell two more, and so on. Conversely, bad experiences can multiply exponentially.

  • Stayed: June 2008, traveled with family
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6  Thank GReatTraveler0128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2008

The hotel rooms are really nice. The pool was cold but refreshing after a hot afternoon, however on my second swim at 10 am the next day there were no towels in the towel bin so I asked for one at the front desk, the lady went into the back and gave me a pile as in to say can you do my job for me, hey I just wanted one. Oh and there is no washroom in the pool area as well or hot tub either.

Breakfast was one of these theres the kitchen take what ever you want sort of like a cafeteria at a hospital but if you go around 9 you may find you have to wait for a seat, there wernt very many tables 6 maybe? I ate my breakfast at the "bar" which blended into the checkout desk and I felt strange eating my breakfast while watching front desk hotel staff working.

  • Stayed: June 2008, traveled as a couple
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Thank justgivemeaname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2008

very friendly staff, hotel was super clean, the rooms are very comfortable, they feel more like a condo than a hotel room with the sectional sofa and comfortable bed, 42in flatscreen is always a nice bonus.. pool was a little chilly and the entire room that pool was in was also cold, not a place to relax.. the free breakfast is fastastic and u can order fairly decent food at any time of the day... my first stay at a hyatt place and i will go out of my way to stay at them in the future.. i love the concept..

  • Stayed: March 2008, traveled as a couple
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Thank mekileen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2008

Loved the hotel staff ... super clean ... huge room for the same price of a conventional hotel room ... the pool was out of commision when we arrived at the hotel and the staff gladly gave us one free meal and a free movie!! One drawback that we found is there isn't a thermostat in the room and it was either too hot or too cold ... otherwise I would highly suggest this hotel to any traveler!!!

  • Stayed: January 2008, traveled with family
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Thank anda_panda_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Detroit / Utica

Address: 45400 Park Avenue, Utica, MI 48315-5918
Location: United States > Michigan > Utica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Utica
Price Range: $117 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Detroit / Utica 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hyatt Place Detroit/Utica Hotel Utica
Hyatt Utica
Utica Hyatt Place

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