I'll start this out by saying I've eaten here on multiple occasions and gave it the benefit of the doubt being so close to my home. Not once have I received quick or great service. I've waited almost twice as long for my food than I would literally anywhere else. Always reminded that they are short staffed or had some mistakes to recover from. I can understand once or twice but something isn't right. For the wait, the food is definitely medicore especially for being in downtown Utica. Very disappointed with this place and hope they will make some improvements in their process moving forward.