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Hawthorn Suites by Wyndham Troy MI
Ranked #6 of 17 Hotels in Troy
Port Angeles
2 reviews
“Good Value”
4 of 5 bubbles Reviewed August 24, 2014

Great Value, we had the 2 floor suite for 7 days. With 2 king beds and the pull out we were able to have our daughter and granddaughter visit and stay with us a few nights. Rooms are looking a bit tired but still nice overall. Cleanliness could definitely be improved but not a show stopper. Would stay here again while visiting the Detroit area and will recommend to colleagues family and friends.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Mark Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager2600, Manager at Hawthorn Suites by Wyndham Troy MI, responded to this review, December 21, 2016
Thank you for being our guest at the Hawthorn Suites Troy! We are glad to hear that you enjoyed the Penthouse Suite. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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625 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Windsor, Ontario, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed August 24, 2014

The only good thing - the room was clean. maintenance poor. Toilet not working - pain getting it fixed. Room smells. Keys don't work and the front desk can't fix them. Every time you get back to your room, you have to find someone from housekeeping to let you in. Cupboards stick, you have wrestle with the doors to open them. No hangars in the cupboards - the list goes on. Breakfast is a joke. You had to chase the staff to fill up the empty serving dishes. You could see plates of pastries sitting in the pantry but the staff refused to bring them out. No manager or supervisor available to talk to. Wyndham should be ashamed to put a name on this property. They are lucky people call them poor but still give them 3 stars - they don't even deserve one. Room number 813. The only reason I stayed here was that someone else booked the room for me. It will be the last time I ever do that again.

Room Tip: Avoid the property. For the same price lot of better choices are available.
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  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Raj M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 19, 2014

This place is so understaffed on the weekend the front desk staff seems to be charged with simply explaining what they cannot do for you. My friend waited hours to check in - I was denied a RECEIPT for my stay. The way they treat customers indicates a manager that really does not belong in the hospitality industry.

  • Stayed August 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
2 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 19, 2014 via mobile

We stayed here for two nights and had an overall pleasant experience. We stayed in a studio suite that was clean and comfortable. We were right next to the interstate, which is loud, but that didn't bother us as we are used to traffic noise. We had a problem with the shower not working and after calling the front desk, someone was at our door within 5 minutes to fix it. The breakfast was hot and what you would expect for a hotel breakfast. Both days they had eggs, french toast sticks, sausage, and tater tots in addition to pastries, fruit, yogurt, and the waffle station. Our only complaint was the room when we first arrived. The air conditioner was turned on max and it was freezing cold. The room also had a strong smell when you walked in that took awhile to get used to. I think it was the cleaning products that were used so we didn't have them clean the second day and the smell went away. For the price, this place was worth it, and we would stay here again.

Stayed August 2014, traveled with family
Helpful?
Thank Shelli D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager2600, Manager at Hawthorn Suites by Wyndham Troy MI, responded to this review, December 28, 2016
Hi Shelli, thank you for taking the time to provide your feedback about the Hawthorn Suites Troy! We are happy to hear that you enjoyed the suite and the amenities that came along with it. We look forward to seeing you soon at the Hawthorn Suites Troy!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Troy MI

Property: Hawthorn Suites by Wyndham Troy MI
Address: 2600 Livernois Rd, Troy, MI 48083 (Formerly The Gatehouse Suites Troy)
Phone Number:
Location: United States > Michigan > Troy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 17 Hotels in Troy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Troy MI 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
The Gatehouse Suites Troy Hotel Troy
Residence Inn Troy
Troy Residence Inn

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