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Embassy Suites by Hilton Detroit - Troy/Auburn Hills
Ranked #5 of 17 Hotels in Troy
Certificate of Excellence
GreenLeadersBronze level
Chicago, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“business trip”
Reviewed April 12, 2014

book this hotel and you won't regret it. Clean, very professional staff, great breakfast. Great bar area with complimentary drinks and snacks. I booked it 4 times since Sept of 2013 and haven't had a bad experience yet.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Alexander I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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889 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
West Bloomfield, United States
1 review
Reviewed April 8, 2014

This hotel was really great. My entire family enjoyed our stay. From the moment you walk in the front doors the atmosphere was set and I knew this was going to be a great experience. The lobby and bar area decorated very modern and the rooms are decorated nice as well. Everything was clean and in good working order. The staff was friendly and courteous. Morning breakfast was also great. there was plenty of seating for all guests. Overall, it was a great experience.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cheryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dudley, United Kingdom
2 reviews
Reviewed April 1, 2014

From start to finish this hotel excelled in the service given & the quality of the rooms provided. If you make use of the conference facilities they are also very good. My only 2 problems were 1) The car park is terrible , not what I would call pot holes more like craters 2) The location is great for business but is in a business area so anything you need like restaurants or bars are not near by & you could stay here without a car or transport

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mllwaukee wi
1 review
Reviewed March 29, 2014

Our stay was great. The staff was very friendly and helpful. The suite, with its two rooms, made it feel homelike. Since my wife likes to sleep late, the separate rooms made it possible. The hotel was close to an interstate, but was very still very quiet. Only noise was shower next door. The breakfast was very good especially the coffee. Great place to stay!! We'll be back.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, March 30, 2014
Dear John K,

Thank you for the Excellent review of your recent stay with us! From your descriptions of your experiences that you and your wife had it sounds like this may have been your first stay with us, so I am very happy to read how the stay went very well. Thank you for complimenting the quietness of our suites and how the 2 room layout was convenient for your needs; and of all your positive feedback, I really appreciate your compliments of how "The staff was very friendly and helpful", thank you.

Thanks again for the Excellent review and valued business and we will look forward to servicing your future return stays with us when traveling to our area.


Best regards,

Eric Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed March 28, 2014

Great hotel, great location worth staying at. The fitness room equipment does not function properly which really disapointed me but other than that all good! The food in the restaurant is excellent, but the service can be a little hit and miss - probably explains why the restaurant is usally empty! everyone sits around the bar instead where the service is very good. I would recommend staying here.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jonathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, March 30, 2014
Dear Jonathan R,

Thank you for the review of your recent stay with us and for sharing both your positive and negative feedback, both the good points and unfavorable ones help our Team to learn and grow from. I am very sorry that some of our fitness machines were not functioning correctly during your stay, and we have already contracted a Precor certified technician last week to repair the television functionality issues. I appreciated you taking time to also compliment our Team Members' service levels, albeit that it was inconsistent at times, which is another excellent point of feedback which our Team will learn from, thank you.

Thanks again for the review and we hope that you will allow us another opportunity to service your lodging needs again in the near future to Make it Right, and earn your loyalty and valued business.


Best regards,

Eric Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Florida
1 review
Reviewed March 20, 2014

We enjoyed our stay at the Embassy Suites in Troy. It was a handy location to the activities we attended. Our suite was comfortable. We were greeted by a very friendly staff. We enjoyed breakfast every morning and the social hour in the evening. All of the staff we encountered were friendly and helpful. We would stay here in the future.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Content2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, March 30, 2014
Dear Content2014,

Thank you for the Excellent review of your recent stay with us! Your detailed descriptions and complements of our suites, breakfast and evening receptions are appreciated much and I will share your positive feedback with our Team as they will enjoy hearing your feedback also. Thank you especially for complementing our Team Members being hospitable from the start of your stay, “greeted by a very friendly staff" and throughout the entire stay, "All of the staff we encountered was friendly and helpful".

Thanks again for the Excellent review and valued business and we look forward to servicing your future lodging needs again soon.


Best regards,

Eric Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Crosse, United States
1 review
Reviewed March 17, 2014

First time in Troy MI on business. The Embassy n uties was aNice hotel with friendly staff and clean amenities. The van drivers were very helpful and accomodating. The freshly made omlettes were a pleasant surprise in the morning for breakfast. I would definitely stay there again

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, March 30, 2014
Dear Jennifer S,

Thank you for the wonderful review of your recent stay with us. I am glad to read of how your first stay with our hotel went well and even more thrilled that the positive experiences, breakfast services and other accommodations were pleasing and that you will choose to stay with us again in the future, thank you. Thank you also for complementing our Team Members' service and helpfulness, appreciate that also.

Thanks again for the great review and your valued business, and we hope to service your future lodging needs soon.


Best regards,

Eric Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Detroit - Troy/Auburn Hills

Property: Embassy Suites by Hilton Detroit - Troy/Auburn Hills
Address: 850 Tower Dr, Troy, MI 48098-2845
Phone Number:
Location: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Troy
#4 Family Hotel in Troy
#4 Business Hotel in Troy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit - Troy/Auburn Hills 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more   less 
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Also Known As:
Embassy Suites Troy
Troy Embassy Suites

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