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“2 week stay at embassy suites”

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Embassy Suites by Hilton Detroit - Troy/Auburn Hills
Ranked #5 of 17 Hotels in Troy
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 28, 2014

Great hotel, great location worth staying at. The fitness room equipment does not function properly which really disapointed me but other than that all good! The food in the restaurant is excellent, but the service can be a little hit and miss - probably explains why the restaurant is usally empty! everyone sits around the bar instead where the service is very good. I would recommend staying here.

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Jonathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded March 30, 2014

Dear Jonathan R,

Thank you for the review of your recent stay with us and for sharing both your positive and negative feedback, both the good points and unfavorable ones help our Team to learn and grow from. I am very sorry that some of our fitness machines were not functioning correctly during your stay, and we have already contracted a Precor certified technician last week to repair the television functionality issues. I appreciated you taking time to also compliment our Team Members' service levels, albeit that it was inconsistent at times, which is another excellent point of feedback which our Team will learn from, thank you.

Thanks again for the review and we hope that you will allow us another opportunity to service your lodging needs again in the near future to Make it Right, and earn your loyalty and valued business.


Best regards,

Eric Welch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (916)
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632 - 638 of 916 reviews

Reviewed March 20, 2014

We enjoyed our stay at the Embassy Suites in Troy. It was a handy location to the activities we attended. Our suite was comfortable. We were greeted by a very friendly staff. We enjoyed breakfast every morning and the social hour in the evening. All of the staff we encountered were friendly and helpful. We would stay here in the future.

  • Stayed: March 2014, traveled with family
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Thank Content2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded March 30, 2014

Dear Content2014,

Thank you for the Excellent review of your recent stay with us! Your detailed descriptions and complements of our suites, breakfast and evening receptions are appreciated much and I will share your positive feedback with our Team as they will enjoy hearing your feedback also. Thank you especially for complementing our Team Members being hospitable from the start of your stay, “greeted by a very friendly staff" and throughout the entire stay, "All of the staff we encountered was friendly and helpful".

Thanks again for the Excellent review and valued business and we look forward to servicing your future lodging needs again soon.


Best regards,

Eric Welch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

First time in Troy MI on business. The Embassy n uties was aNice hotel with friendly staff and clean amenities. The van drivers were very helpful and accomodating. The freshly made omlettes were a pleasant surprise in the morning for breakfast. I would definitely stay there again

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded March 30, 2014

Dear Jennifer S,

Thank you for the wonderful review of your recent stay with us. I am glad to read of how your first stay with our hotel went well and even more thrilled that the positive experiences, breakfast services and other accommodations were pleasing and that you will choose to stay with us again in the future, thank you. Thank you also for complementing our Team Members' service and helpfulness, appreciate that also.

Thanks again for the great review and your valued business, and we hope to service your future lodging needs soon.


Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

Was in Detroit for meetings and stayed at this Embassy Suites based on recommendation from a coworker. The hotel staff were efficient and helpful and the suite was great - comfortable bed and very clearn room. The manager's reception was a really nice perk. Will stay here again.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded March 16, 2014

Dear Melissa L,

Thank you for the Excellent review of your recent stay with us! I really appreciated your positive feedback and descriptions of our guest amenities and accommodations, from our comfortable beds and clean suites to our daily complimentary Evening Receptions, thank you. I also will share your compliments with our Team with an emphasis to how you chose our property due to a coworker recommendation, and I am very thankful to our Team Members for delivering excellent service to meet your expectations on your first experience with us.

Thanks again for the Excellent review and valued business and I hope we will be your first choice again for lodging needs in your future visits to our area for business and leisure.


Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

my family and I really enjoyed our stay. The breakfast was to die for. We would reccommend this hotel to everyone. The location was perfect for what we were in town for. There were several resataurants within a short drive away.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded March 16, 2014

Dear Ray H,

Thank you for the Excellent review of your recent stay with us! I am glad to read how our hotel and its location was a great fit for your purposes of visiting our area. Thank you for your excellent description of our breakfast services being "to die for", that was one of the more unique ways of describing your experiences with it, much appreciated!

Thanks again for the Excellent review and valued business, and we look forward to servicing your lodging needs again in the future.


Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2014

Don't stay there - over priced for value provided.. Rooms average..nothing great. Needs upgrades, the breakfast average. Rooms need to be serviced better, vents rattling, fixtures dripping, leaky toilet..distracting enough to keep you awake all night..

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded March 9, 2014

Dear David C,

Thank you for the review and I appreciate your feedback from this recent stay at our hotel. I understand from your review that there were some room condition issues and I can assure you that we never want our guests to experience unsatisfactory room accommodations and discomfort during their stay and I sincerely apologize for these inconveniences. Our main priority is for all our guests to feel that they are getting a good value and that their comfort and enjoyable experiences are the first and last impression that they leave our property with.

I would very much like the opportunity to personally apologize for the inconveniences that you went through during your stay. If you should desire to further discuss your unsatisfactory stay in more detail, please feel free to contact me. I would love the opportunity to earn your business and have you stay with us again.


Sincerely,

Eric Welch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014 via mobile

I stayed in this hotel for 2nights during December second week. I simply loved this place; room was pretty big n evening drinks with football game was major fun. Food was simply superb n staff was helpful

I strongly recommend this place :)

Stayed: December 2013, traveled on business
Thank Shobhit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded March 9, 2014

Dear Shobhit C,

Thank you for the great review of your stay with us in December. Thank you for describing your experiences and positive impression from our spacious guest suites and our daily Evening Reception. I really appreciated also your compliments of our food offerings were "simply superb" and our Team Members being "was helpful", thank you very much.

Thanks again for the wonderful review and valued business and we hope to service your future lodging needs again in the future.


Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Detroit - Troy/Auburn Hills

Address: 850 Tower Dr, Troy, MI 48098-2845
Phone Number:
Location: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Troy
#4 Business Hotel in Troy
#4 Family Hotel in Troy
Price Range: $122 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit - Troy/Auburn Hills 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more   less 
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Also Known As:
Embassy Suites Troy
Troy Embassy Suites

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