My family of four definitely did not enjoy our stay. We are Hilton Honors members and trust in the Hilton chain.
We arrived at the hotel a couple hours before check in. We were completely exhausted and grateful there was a room available for an early check in.
The room had a musty smell. We were so exhausted I decided to let it go, unpack and grab a nap before we headed back out. We were going to be in the area and really were only looking for somewhere to grab some sleep between events so we weren't going to be in the room much. At least not awake.
As I unpacked, I dusted off and cleaned hair out of the dresser drawers. This disgusted me but everyone was exhausted and settling in so I let it go.
When we returned to our room at the end of the night I realized the smell was definitely still there. We all gathered to watch tv before bed, only to have the tv go off. We we went to sleep but set our alarms so we could be sure to grab the complimentary breakfast. Uhh it was not worth it. The made to order omelet was "okay" but the french toast, pancakes and hash browns were cold and not good!
When we returned to the room I discovered how dusty the main air vent was! There was a thick layer of dust covering it and air conditioning was blowing out of this vent all night long. I was disgusted. I found dust and hair in several other parts of the room! The bed skirt was stained. We did use the pool and noticed the air vents were filthy there as well.
While checking out, I showed pictures of the dusty vent and other disgusting stuff to the front desk clerk. She apologized, gave us a discount and promised to show the pics I took to housekeeping so they would be addressed. I have to wonder if we were given a crappy room because we arrived early or if this is the standard.
I couldn't wait to get home.
- Official Description (provided by the hotel):
- The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more less
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- Also Known As:
- Embassy Suites Troy
- Troy Embassy Suites