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“Perfect for Canadian shoppers”

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Embassy Suites by Hilton Detroit - Troy/Auburn Hills
Ranked #5 of 17 Hotels in Troy
Certificate of Excellence
GreenLeadersBronze level
MYRTLE BEACH
Level 5 Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Perfect for Canadian shoppers”
Reviewed November 19, 2011

Recently stayed for two nights. The Embassy brand provides an evening reception for a couple of hours ( which we missed) and a cooked breakfast, The hotel had a urn of Hot Chocolate in the lobby creating a welcoming feel. Our room was bright and clean and lots of room to spread out. On the Friday night a junior hockey team stayed but the room still was quiet. Staff are very friendly in the lobby and at breakfast. There is a well designed bar which I saw but did not partake in. (Don't worry - I had wine upstairs!) Given the location this would be good hotel for those that want to shop and those that don't - a good place to wait it out!

Room Tip: The hotel is an open attrium so all rooms would be ok --- I would ask for a higher floor.
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank StrugglingGolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, December 4, 2011
Dear StrugglingGolfer,

Thank you for your complimenting review of your experience at our hotel. All of our Team Members truly enjoy meeting and servicing Canadian travelers; as we are conveniently located on I-75 express way, we are a "perfect" fit for location to nearby shopping centers and for its numerous full service amenities within the property. I will share your review with all of our Team as they will appreciate hearing all of your positive feedback from your recent stay with us. Thanks again for your review and valued business, we hope to service your lodging needs again soon.

Best regards,

Eric Welch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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871 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Moody, Alabama
Level 5 Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 7, 2011

My Husband and I stayed here for a bussiness trip. The hotel staff was very friendly. We stayed on the 2nd floor near the Manager's Reception area which I was worried would be loud but it wasn't. The room was very big and nice. The bed was really comfortable. The breakfast was amazing!! We really enjoyed staying at this hotel and would love to stay again.

  • Stayed October 2011, traveled on business
    • Value
    • Location
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Helpful?
Thank TheGuys2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, December 4, 2011
Dear TheGuys2006,

Thank you for your review of your recent stay at our hotel. I was happy to read of your positive feedback and especially your compliments of our breakfast services, thank you! Almost every hotel has breakfast offerings of some sort in these times, so it is very important for our Team to provide the best selections and services consistently and to every guest. Thanks for your review and valued business, and we hope to service your lodging needs again soon.

Best regards,

Eric Welch
General Manager
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Windsor
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 7, 2011

We have now gone here 2 years in a row and are heading back this Black Friday for our third of many more to come. The staff is the best very helpful, kind & they cater to your every need. Melody is great at her job and puts up with multiple emails from me when booking lol!! Also the male bartender I think his name is (Gulum) is the best he always knows what you want and is quick!!

The breakfast is Awesome & the Managers Reception is THE BEST. The rooms are clean and if you need anything someone is right there to get it for you.

The only thing I would like to see are the Black Friday ads in the hotel as we have yet been able to get any papers over there every year we have gone all stores are sold out.

Very happy Canadian women who look forward and plan this trip every year.

Thanks Embassy Suites Troy

  • Stayed December 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LovesUpNorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, December 4, 2011
Dear LovesUpNorth,

Thank you very much for your wonderful review of our hotel and Team! I appreciated reading your compliments of the services, hotel amenities and especially your recognizing Melody and Golam for their excellent guest services; they will really enjoy hearing of your positive feedback. Thank you for your loyalty to our property for so many years, Canadian travelers are always welcomed and are always a pleasure to have as our guests.

Best regards,

Eric Welch
General Manager
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RENO
Level 5 Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 14, 2011

We recently stayed at the Embassy Suites in Troy, MI when we were visiting family. We chose the hotel because we had stayed there before and were really happy with our stay. The hotel is very nice! When you first enter, they have infused water in the lobby to drink which we enjoy. The staff is very welcoming at the reception desk. This time we only had a few minutes left to enjoy the nightly cocktails so they allowed us to go have a drink before we checked in. They put our suitcases behind the counter...we were impressed. Then in the morning we enjoyed the delicious made to order omelets and all the other things on the breakfast. When we checked out, they wanted to make sure our stay was perfect and I mentioned that the bed sagged in the middle and so they reduced our bill a little. Wow, we did not expect that and were pleasantly surprised. What great customer service. They really care about people there and the property is very clean and nice. We will definately be back!

Room Tip: All rooms are suites with a sofa sleeper and t.v. in the front room.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LYNNE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, November 3, 2011
Dear Lynne G,

Thank you very much for your wonderful review of your recent stay with us. Our Team will enjoy hearing of your positive feedback when I share your review with them. I really appreciated hearing your compliments of our Front Desk Team, their services and their level of extra efforts to help make your arrival and departure experiences "Impressive". We hope to service your lodging needs for your return trip once again, and thank you for your valued business and loyalty to our Embassy Suites Hotel Brand.

Best regards,

Eric Welch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, MI
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 19, 2011

Embassy Suites in Troy was very clean, updated, and overall a great place to stay. The free breakfast is top notch although on weekends you'll want to wake up early to get a place to sit. Extremely crowded if you sleep in.

The rooms are very nice and clean. The beds are very comfortable and the tvs are nice too. However, the curfew time for kids is 11:00pm there and if you have guests that plan on staying on the pull out - plan on them not sleeping until after that time. The weekend we stayed there, parents allowed their kids to run wild because it is an enclosed hotel. And when I say wild - I mean kids were jumping on elevators pressing buttons, hiding behind plants and play "shooting" people as they came off the elevators, yelling, screaming, running to different floors and playing hide and seek. My children were trying to sleep on the pull out and I called the front desk a little after 9pm to find out when quiet hours were and was told 11pm and it was hard to control all the kids. How about holding the parents responsible? The staff not being able to enforce any kind of order for the rest of their guests is unfair and unprofessional.

The first night we stayed there we ordered dinner at the restaurant and it took us over two hours to get out of there. We sat for at least 40 minutes before we got our order taken and there were only about 5 other groups of people there. For a friday night you'd think they'd have more staff available. Sadly the next day the lunch order was the same way. The food was great once we were able to get it!

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank toomedoog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, November 3, 2011
Dear toomedoog,

Thank you for your review of your stay with us in September. I appreciated hearing of your honest observations with that very busy weekend that we all experienced. I apologize for the abnormally noisier hallways, crowded elevators, and the other inconveniences that you may have had to endure that weekend. Additionally, your dining experiences for those two days were also not our customary service and our Team has already implemented improved operational practices that have corrected those situations and should prevent this from occurring for future guests.

I do want to sincerely thank you for still acknowledging some of our hotel amenities and services that you and your family enjoyed. Thank you again for your valued business and loyalty to our Embassy Suites Hotel Brand.

Best regards,

Eric Welch
General Manager
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michigan
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 12, 2011

We stayed here for a quick getaway. The room would have been nicer if the time would've been put into a little more cleaning detail.
This is more of a place to stay if your convention or wedding is here.
The staff is friendly and the price is pretty reasonable. Pool and jacuzzi is ok. The weight room is top notch.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank inspecting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, November 3, 2011
Dear inspecting,

Thank you for your honest review of your stay with us in September. I apologize for your unsatisfactory experience with the condition of the suite, and I will work with our Housekeeping Team to inspect the room with a more critical eye and attention to details. I do thank you for still acknowledging the other satisfactory amenities that we offer for our guests, and for your compliments of our Teams' friendliness. Thank you again for your valued business and loyalty to our Embassy Suites Hotel Brand.

Best regards,

Eric Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level 6 Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 12, 2011

Great location near Somerset Mall, close to Woodward Ave - but far enough away for a good night's sleep. Great manager's happy hour, Fantastic omlet breakfast - everyday. Helpful staff.

Heads up - DO NOT park an antique car under the covered hotel entrance in MI - you will be ticketed. There is night time security in the parking lot, however, for the past two years collector cars have been stollen at night from area parking lots.

Room Tip: ask for a room away from the pool (chlorine smell)
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  • Stayed August 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Polka-Dot-Umbrella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, November 3, 2011
Dear Polka-Dot-Umbrella,

Thank you for writing such nice compliments of our hotel amenities, services and our Team. The Woodward Dream Cruise is a truly awesome annual event in our area so we really appreciate hearing positive feedback from guests that stay with us during this very busy week. We hope that we will be fortunate enough to service your lodging needs again next year for the special event. Thank you again for choosing to stay with our Embassy Suites Hotel and for your loyalty to our Hilton Hotels Brands of hotels.

Best regards,

Eric Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Detroit - Troy/Auburn Hills

Property: Embassy Suites by Hilton Detroit - Troy/Auburn Hills
Address: 850 Tower Dr, Troy, MI 48098-2845
Phone Number:
Location: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Troy
#4 Business Hotel in Troy
#4 Family Hotel in Troy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit - Troy/Auburn Hills 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more   less 
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Also Known As:
Embassy Suites Troy
Troy Embassy Suites

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