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Reviewed July 19, 2017

This hotel was chosen because of its location which is near family homes in Bloomfield and Royal Oak and near the Pig & Whiskey Festival in Ferndale. It's also near good shopping (Nordstroms, Saks, Neiman Marcus). Our room was clean though dated. The barkeeper/waitress on Saturday night was attentive and friendly. The elevators were the fastest and quietest we'd ever used.

  • Stayed: July 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Barbarahawes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this reviewResponded July 23, 2017

Greetings Barbara and thank you so much for choosing to stay with us on your recent visit to Oakland County. We appreciate you posting and offering so many kind words about your visit. Thanks once again and we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2017

A wonderfully pleasant experience. Location is ideal with easy access to some great dining experiences. Rooms were quiet, relaxing and comfortably cool. Although there is ample parking, the attached ramp is a slight walk. Then again, I was able to get some more steps in for the day.

Stayed: June 2017
Thank MNJ0hn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this reviewResponded July 9, 2017

Greetings MNJohn and thank you very much for choosing to stay with us on your recent visit to Oakland County. We appreciate the feedback and we're thrilled to hear we assisted in making your step goal. Anything we can do to assist, we certainly always try our hardest! Thanks once again and we look forward to your return.

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Reviewed June 19, 2017

We stayed at this hotel 6/17/17. We chose this property as it was close to an event we were attending and advertised free shuttle service within a 5 mile radius. The shuttle broke down just as we were about to board it. They tried to get it running, but it didn't work. We ended up taking a taxi both ways. The hotel made no effort to compensate us, just I'm sorry.
The property itself was nice and our experience at the bar with food and drinks was good. The staff very pleasant.
When we checked out in the morning the woman at the desk asked if everything was fine with our stay and we mentioned the shuttle issue and again just I'm sorry. Not even can we give you a cup of coffee and a muffin to help make up for the extra cost and inconvenience. I expected a little more customer service.

  • Stayed: June 2017, traveled with family
    • Value
    • Sleep Quality
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this reviewResponded June 23, 2017

Hello Julie and please accept our sincere apologies for the issue with our shuttle service. We'd like to pass your comments directly to our general manager for follow-up. Should you have a moment, we hope that you'll please email us at thetroymarriott@marriott.com with contact info so that we may forward immediately. We very much appreciate you taking the time to post, as well as the fabulous four stars in light of the shuttle issue and we hope to hear from you further.

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Reviewed June 9, 2017 via mobile

This was our third stay at Troy Marriot in last two years. We love the location close to mall and shopping centers, friendly staff, great ambience at bar and lounge, great room service. It is worth your money and if you are Marriot reward member you get special attention. Will surely recommend this hotel to consider for your personal or business trip.

Stayed: May 2017, traveled with family
Thank Parminder S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this reviewResponded June 10, 2017

Greetings Parminder and on behalf of our entire team here in Oakland County, we thank you for visiting so many times and also for posting such a lovely review. We very much appreciate the glowing five stars in addition to the many compliments. We've shared your comments directly with our general manager as well. Thanks once again and we look forward to your next visit. Until then, safe travels!

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Reviewed May 27, 2017 via mobile

Wow....just shows you great people process and great people make great events with happy smiles everywhere...came in late, staff Tanya new trainee was awesome and her supervisor but the leaving was like oh no stop and turn around to stay again......Latoya Jennifer blew us to into customer svc heaven with incredible genuine and loving care...thanks that's Marriott but it's also Jennifer and Laronya#!! Go go go!

Stayed: May 2017, traveled with family
Thank SC J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this reviewResponded May 30, 2017

Greetings SC and THANK YOU for the glowing five stars! We appreciate the feedback and we look forward to seeing you again very soon. Thank you for visiting us in beautiful Oakland County and thank you for choosing Marriott.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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