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“Some issues but they were made right!”

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Detroit Marriott Troy
Ranked #8 of 17 Hotels in Troy
Reviewed August 21, 2013

I stayed here with my Husband and 2 Daughters (Ages 7 and 10). We had a few mishaps including a bathroom faucet that leaked out of the sides and soaked all of my makeup and my hair straightener. We also had a coffee pot but no coffee or cups (We didn't discover this until the morning and boy was that a BUMMER). The 3rd incident was the most worrisome, my daughter (Age 7) cut her foot in the pool and I was alone with her. I couldn't move her as she was bleeding quite a bit so I tried to use the red emergency phone but it just rang and rang without anyone answering. Thankfully another guest offered to go to the front desk to get a band-aid. Finally after all the issues I decided to call the Manager (Kelsy) and she was very helpful and apologetic. She even gave us enough Marriott reward points to stay again for free. All in all it was a bit stressful but they made it right.

  • Stayed: August 2013, traveled with family
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Thank AustinGR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded September 12, 2013

AustinGR,
Thank you so much for taking the time to write a review of our property. Our General Manager and Chief Engineer personally addressed the issue at the pool. The red emergency phone was in fact working, however the line was not connecting properly and thus you were not able to use it. We have immediately corrected this problem and thank you for bringing it to our attention. We sincerely apologize for the inconveniences, including the housekeeping issue, and are very happy to hear that Kelsey was able to help you. We appreciate you making note of her service and have passed your words on to her as well. Once again, we thank you for visiting and we apologize for the problems. We hope to see you again soon.

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276 - 282 of 467 reviews

Reviewed August 6, 2013

My wife and I stayed here for our 10th anniversary. Upon check in we mentioned to the gentleman who checked us in that it was our anniversary and as a result we were upgraded and also received a gift of champagne and chocolate covered strawberries. The room was not huge but it was nicely decorated and clean. The buffet breakfast was excellent (highly recommend the omelets). The hotel is close to the "Melting Pot" restaurant which is also excellent.

  • Stayed: August 2013, traveled as a couple
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1  Thank FrequentFlier1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded September 12, 2013

Happy Anniversary once again! Thank you for visiting and for taking the time to write our review. We've passed your note about our omelets to our Executive Chef. Glad you enjoyed and please visit again!

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Reviewed August 6, 2013

The Marriott Detroit Troy is run like a full service Marriott should be. The front desk staff are very friendly and efficient. Check in took only a few moments. As a Gold elite I was upgraded to a very nice larger executive room. The room was large, clean, and the bed was very comfortable. I had a great night sleep. The hotel itself is also large and very clean. The decor is new and modern which I like. The room rates are very reasonable. The breakfast in the 200 West restaurant was quite good. There was a breakfast buffet with a ton of hot and cold offerings. The wait staff in the restaurant was also very friendly and efficient. The parking was free and the wifi was fast. This is exactly what I expect from a full service Marriott and they deliver. If you are looking for a top notch hotel in the Troy area I absolutely recommend the Marriott Detroit Troy.

  • Stayed: August 2013, traveled as a couple
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Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded September 19, 2013

K S,
Thank you so much for your kind words. We appreciate you staying and taking the time to write your review. We look forward to seeing you again very soon here in Troy!

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Reviewed August 2, 2013

The hotel is fine and well located. Some rooms start looking old and needing some refresh. Staff very kind both at the reception and the restaurant and 12th floor lobby. some rooms could be noisy, absolutely ask for rooms far (very far) from elevators and ice machines. Breakfast is good as choice and quality of food. Restaurant offer need . Gym is fine, although sometimes is very busy. One week point is that heater and air conditioning are rather noisy, you need to switch it off to sleep. Parking lot available.

Room Tip: Very Far from elevators
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  • Stayed: August 2013, traveled on business
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Thank Giovanni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded September 19, 2013

Tony E,
Thank you for staying. We have excellent news which is that our rooms will receive a complete renovation beginning in 2014! We hope that you will return next year and experience our new design. If you have the time, we would be interested in details about the situation with your heating/cooling unit. We apologize if the noise was problematic. Please email our General Manager directly at thetroymarriott@marriott.com if you would be interested in providing additional information so that we may address any possible problems. Thank you once again!

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Reviewed July 31, 2013

We love this hotel for business travel, especially trips that we can bring the entire family! Perfect location with easy, fast access to area customers and clients! The hotel is immaculate with great amenities and activities for the kids too!
Great staff providing exceptional service!

  • Stayed: July 2013, traveled with family
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Thank Dja17chaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded September 19, 2013

Hello and thank you for the wonderful review! "Immaculate" and "great service" are always words we love to see. Thanks again and please return soon.

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Reviewed July 27, 2013

I stayed here for work. Nice enough hotel. No problems at all, staff very friendly. Found it very good for work purposes but would probably be a little boring for families. Mall with great restaurants nearby. Lobby nice for impromptu meetings.

  • Stayed: April 2013, traveled on business
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Thank SusanilaChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded September 19, 2013

Hello and thank you for staying! We wanted to let you know that our rooms will be undergoing a complete renovation in 2014 and we're sure that you may experience a bit more "wow factor" with the new design. Hopefully you'll return again next year. Thank you again for writing your review and we hope to see you soon!

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Reviewed July 24, 2013

Our stay at this hotel was very satisfying. Staff in this hotel were very polite and very professional.

Anytime we requested any item such as fridge or extra coffee packets, they were sent to our room immediately and without any hesitation.

Rooms, main lobby and the restaurant were clean and very satisfying.

If we happen to visit Troy again, will definitely stay at Marriott. Bravo to the management and staff and please keep up the good work!!!!!!! Cheers

Room Tip: Request rooms on higher floors.
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  • Stayed: July 2013, traveled with family
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Thank viinnievohra v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded September 19, 2013

Hello there and thank you for visiting! We certainly appreciate your kind words and hope that you enjoyed yourself at the wedding. Please visit again soon.

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Additional Information about Detroit Marriott Troy

Address: 200 W Big Beaver Rd, Troy, MI 48084
Phone Number:
Location: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Troy
Price Range: $133 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Detroit Marriott Troy 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Discover the upscale, contemporary design of a Troy, Michigan hotel in affluent Oakland County near downtown Detroit, The Somerset Collection, Chrysler, GM Tech Center and TACOM, as well as The Palace of Auburn Hills, home of the Pistons. This hotel boasts comfortable accommodations featuring an array of pleasing amenities such as 37" flat screen TVs and spacious baths with marble details. Travelers will appreciate the many thoughtful touches at this 350-room hotel, including wireless high-speed Internet access, well-appointed work-stations and deluxe bedding, as well as on-site restaurant, 200 west. The reinvented hotel lobby features plush seating, state of-the-art technology and creative food and beverage concepts in a stylish setting—all designed to meet the needs of today’s travelers. As a certified Michigan Green Lodging Facility, you can count on the Detroit Marriott Troy hotel to provide you with a comfortable and eco-friendly stay each and every time you visit. ... more   less 
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Also Known As:
Detroit Marriott Troy Hotel Troy
Marriott Troy
Troy Marriott

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