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“Excellent customer service”

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Detroit Marriott Troy
Ranked #8 of 17 Hotels in Troy
Certificate of Excellence
Mississauga, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent customer service”
Reviewed November 19, 2012

We stayed at the Marriott from November 15 - 17 for a shopping excursion. Check-in was quick and friendly. Room was clean and hotel was spotless. Breakfast buffet was very good, especially the quiche. The only problem was the next day the quiche was not on the menu:( You could order off the menu or choose the buffet including in our package. Very close to Somerset Mall, Nordstrom Rack, Loehmans and Nordstrom Rack. Bahama Breeze just down the street. Hotel offered happy hour and had excellent wings. What impressed me most was the friendliness of staff. Everyone from the servers, workers and wait staff went out of our way to be helpful and friendly. Looking forward to our next stay!

Room Tip: Higher floor (16th floor) was a bit warm.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Catherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
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English first
Ocho Rios, Jamaica
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 16, 2012

This hotel is in a great location within lots of great shopping and restaurants. I have stayed here on many occasional over the years.

The rooms are in need of true renovation. Wallpaper peeling, carpet not real clean and furniture so so. Not the true Marriott style or signatiure.

The check in was slow so I had to leave and come back after meeting without early check in as requested Only one person at the desk. They were nice enough to chill some items I had brought.

The breakfast buffett was deliciousl and the service was fantastic.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimberlyMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 4, 2012

The room smelled musty when we checked in. The hotel could probably use a renovation. The pillows were not very comfortable. I also left my phone charger in the room and came back a couple days later to get it, and I was told that it was not found in the room. I was given a charger out of their box of chargers, but it was still a little disappointing.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank celestialsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 23, 2012

Travelling from Toronto, A girlfriend and I stayed here on Sat Oct 20 - Sun Oct 21 for a shopping trip. We were skeptical at first given the perception of Detroit, however very impressed and happy we made the decision to stay here. The lobby is absolutely gorgeous, clean and has a very modern touch of decor. The staff is very helpful and friendly. The elevators are quick and the rooms are meticulous. They even include a sauna light for extra warmth. The sheets are freshly laundered and very comfortable! I wouldn't hesitate to stay here again in the future.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank _TaveR90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 20, 2012

Stayed here on a Saturday night. Was given early check-in. Being Marriott gold status the conceirce lounge was closed for the weekend. Was cheerfully given a free buffett breakfast with the loung being closed. Also, given a coupon for a free drink and snack. None of this offered at the Pontiac Marriott. Front desk check-in was very quick and friendly despite the hotel being soldout with a hockey tournament in town.

Very nice hotel that you won't regreat staying.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lisacor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 17, 2012

The weekend rate is a steal, as this property normally caters to business visitors to the area, with the many local corporate towers. It's been refreshed and the staff is extremely helpful and friendly. The restaurant and bar are nice. I can't rate it 5 stars, as it does show its age a bit in some areas.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pjnvikes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
116 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 15, 2012 via mobile

A weekend stay was reasonably priced. It's a full service place...comfortable rooms, parking, restaurant, room service and bar, indoor pool and workout room. It certainly met our needs and the personnel were readily available and helpful. The pricing differential from weekday night and weekend was notable...I'm glad I was there for a weekend wedding!

Stayed October 2012, traveled with family
Helpful?
1 Thank caligal831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Detroit Marriott Troy

Property: Detroit Marriott Troy
Address: 200 W Big Beaver Rd, Troy, MI 48084
Phone Number:
Location: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Troy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Detroit Marriott Troy 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Discover the upscale, contemporary design of a Troy, Michigan hotel in affluent Oakland County near downtown Detroit, The Somerset Collection, Chrysler, GM Tech Center and TACOM, as well as The Palace of Auburn Hills, home of the Pistons. This hotel boasts comfortable accommodations featuring an array of pleasing amenities such as 37" flat screen TVs and spacious baths with marble details. Travelers will appreciate the many thoughtful touches at this 350-room hotel, including wireless high-speed Internet access, well-appointed work-stations and deluxe bedding, as well as on-site restaurant, 200 west. The reinvented hotel lobby features plush seating, state of-the-art technology and creative food and beverage concepts in a stylish setting—all designed to meet the needs of today’s travelers. As a certified Michigan Green Lodging Facility, you can count on the Detroit Marriott Troy hotel to provide you with a comfortable and eco-friendly stay each and every time you visit. ... more   less 
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Also Known As:
Detroit Marriott Troy Hotel Troy
Marriott Troy
Troy Marriott

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