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“The service was very disappointing...”
2 of 5 bubbles Review of Chili's

Chili's
Ranked #143 of 276 Restaurants in Troy
Cuisines: American, Southwestern, Mexican
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Lunch, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Larnaka City, Cyprus
Level Contributor
144 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
“The service was very disappointing...”
2 of 5 bubbles Reviewed December 19, 2013

Chili's had been one of my favorite places to eat for many many years. After being away from the US for quite a few years, I was looking forward to another dining experience here. What a disappointment! Entering the restaurant we were greeted by a host who was trying to be friendly but looked like he did not want to be there, he was dragging himself. Our waitress took the order and disappeared. We had forgotten to order the chips & salsa and were trying to find her to add that to the order, but she was nowhere to be found. We found her eventually and placed the additional order. The other appetizer we had ordered came at the same time as our food. We needed additional salsa but - once again - the waitress was nowhere to be found. I sat there looking at my food for a while. When we found her and asked for the additional salsa she took forever to bring it! Then, she just dropped the bill on our table as we were still eating, did not even bother to ask if we wanted dessert, (which I always do! :) ) Twenty minutes later we found her again and ordered our dessert. We sat at a table full of dirty dishes for quite a while before they cleared it up. Their service was among the worst I've ever had! Both waitresses in the area we were seated looked angry at their customers :( I do have to mention that there was one girl (tall blonde), who did not have a uniform on (looked more like a manager maybe) who was friendly and did come to our rescue a couple of times (she probably saw the desperation in our eyes! :) I don't think I will be going back!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Travel_Addict_Cyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

Visitor rating
    7
    12
    4
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Rochester Hills, Michigan
Level Contributor
96 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Good service. Good Food.”
4 of 5 bubbles Reviewed October 23, 2013

Menu selection includes meat, fish, and vegetarian options. A bit better than most chain restaurants. Prices are moderate. Chili's just remodeled this facility and it much nicer, It was fine before, but even better now. Wait staff is very attentive. Service is typically pretty fast, which is good as we are typically on our lunch hour from work. Never a worry that we will not get back in time. With the chips and salsa as an appetizer (often with an online coupon), we never leave hungry either.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LAMMER13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owego
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great service, delicious food”
5 of 5 bubbles Reviewed September 4, 2013

Close to our hotel, service was excellent & fun, food was delicious --- fresh & hot --- with lots of healthy options.

Visited September 2013
Helpful?
Thank Daphne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southfield, Michigan
Level Contributor
186 reviews
127 restaurant reviews
common_n_restaurant_reviews_1bd8 116 helpful votes
“the only place our whole family can agree on!”
5 of 5 bubbles Reviewed August 4, 2013

Extended family group of 7 adults went to celebrate a birthday at this location today and it was a typical great Chili's experience. We LOVE the bottomless chips and salsa, and the "two for $20" deal saves us a bundle. We have family who are extremely health conscious (and they like Chili's because the nutrition content is listed), others that lean toward fast food (burgers and such), and the older contingent that eats salads (with meat in them!) If you have people in your party who are overweight, ask for a table (not a booth) -- sturdy, armless chairs are much more comfortable than a crowded booth for the heavy set. Tables also easily accommodate wheelchairs.

Today the service was great (several bowls of salsa and 4 plates of chips; lots of drink refills); food was very good and as ordered, and restaurant was not very busy, so food arrived quickly.

NOTES: Some dishes are quite spicy -- ask if you are not sure. 18% gratuity was added to bill for a party of 7. We certainly would have tipped at least that much, but almost tipped on top of that, which I would not have wanted to do -- read your bill carefully. Restrooms were clean (although the handicapped stall in the women's was out of order). Music can be loud -- ask for a quiet table if you are with anyone who is hard of hearing.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank HTOTMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hazel Park, Michigan
Level Contributor
29 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Great save we will be back”
4 of 5 bubbles Reviewed May 12, 2013

Stopped in on Sunday May 12th for an early dinner and had a great experience provided by the staff. Due to a mix-up our food was delivered to another table in error. When our full order arrived it was not hot. The manager stopped by to make sure everything was OK - when we told about the cold food, she very quickly had our order remade and at our table.
The food was hot and tasty. Can't say enough about the manager & wait staff - all very professional and made sure we had a good experience.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mike64242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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