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“Service and Staff were just awful”
1 of 5 bubbles Review of Ocean Prime

Ocean Prime
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Ranked #6 of 276 Restaurants in Troy
Certificate of Excellence
Price range: $25 - $100
Cuisines: American, Seafood
More restaurant details
Restaurant details
Good for: Romantic, Large groups, Local cuisine, Business meetings, Special occasions, Bar scene
Dining options: Late Night, Lunch, Dinner, Full Bar, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Valet Parking, Waitstaff, Wheelchair Accessible
Dining style: Casual Elegant
Cross street: Big Beaver
Troy, MI
Level Contributor
26 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Service and Staff were just awful”
1 of 5 bubbles Reviewed September 30, 2013

The waitstaff and front desk were just awful. We were dining with two other couples. We made a reservation months in advance and still had to wait almost 45 minutes for a table. When we got our table, the waiter took our drink order but it was another 40 minutes to get our drinks. I am not exaggerating, it really took that long to get our drinks. One couple we were dining with had a gift certificate for Ocean Prime because their last experience was just as horrible. No apology for the wait either. It was a beautiful night and we had a table outside, I would have been very happy to wait for our food if we had a drink in our hands. When I needed to use the restroom, as I walked through the lobby, the hostess (or whatever you call them these days) was rearranging her bra in the lobby mirror, not even flinching for a moment that she was no longer alone - so tacky for an upscale restaurant. On my way out of the restroom, she was fixing her lipstick. And then to top it off, as I was going through the door to go to our table outside, the waiter directly in front of me saw that I was behind him, even acknowledging me with a nod, but then still let the door slam in my face. Where were his manners? To me, that is just simply unacceptable. Our waiter really stunk, wished I would have remembered his name. Capital Grille is still the best in the area for service.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Regina0194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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283 reviews from our community

Visitor rating
    161
    74
    28
    12
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Pricey but worth it!”
5 of 5 bubbles Reviewed September 11, 2013

Not too close to home so we do special occasions here. The food is fantastic and the service is top notch. Wine choice is very extensive.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 2whalea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Michigan
Level Contributor
91 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 113 helpful votes
“Awesome, every time!”
5 of 5 bubbles Reviewed September 7, 2013

We have been celebrating our birthdays and anniversaries here for a few years now. Yesterday was another fantastic evening which started with the happy hour on the Patio. Kobe beef sliders and fish tacos were GREAT, and the Path Pinot was decent.

Then we moved indoors and had a very nice, central booth for our dinner. Teriyaki salmon and sea scallops with their signature potatoes were simply amazing and paired really well with the 2007 Chateauneuf du Pape. Our waiter was really good and very interested in making our experience memorable. He really did make a difference! The evening ended with the delectable Baked Alaska.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Shawnee40_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“Great good, even better dessert”
5 of 5 bubbles Reviewed August 21, 2013

I come to ocean prime for all special occasions and am never disappointed. Good calamari steak and tried the new butter cake and was amazed by it, kudos to the pastry chef

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JToma527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Michigan
Level Contributor
228 reviews
174 restaurant reviews
common_n_restaurant_reviews_1bd8 79 helpful votes
“exquisite.....”
5 of 5 bubbles Reviewed August 20, 2013

a very upscale beautiful restaurant across the street from somerset mall--this was 'restaurant
week' in troy & we had to participate-they had a special menu & we had the encrusted trout
which was excellent-todd was our waiter & he was great-michael was also working our area &
he was nice-this place has old fashioned elegance with tablecloths & the decor is breathtaking-
they also have a happy hour which starts at 4pm-we were pleased with everything.....

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank al-diana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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