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“Management steps up - class act”

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West Bay Beach, a Holiday Inn Resort
Ranked #5 of 40 Hotels in Traverse City
Certificate of Excellence
Shelby Township, Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Management steps up - class act”
Reviewed July 16, 2014

My experience was not perfect, but when word got to the hotel manager, he reached out and took care of me. That's an unsolicited class act of the kind you seldom see in business today. I'm not the type of person to gripe so I wouldn't have left a bad review, but the actions of the staff of this hotel would make me give it another try. This hotel is walking distance to downtown and has great food.

Room Tip: You can walk to downtown from here
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, July 19, 2014
Philip M -

Thank you for sharing this here on TripAdvisor.com.

It was great to talk with you...thank you again for taking my call and chatting with me for a bit.

We work hard to ensure our guests create positive memories here at West Bay Beach, and when we fail on that, our next step is to make it right.

When your ready to give us that next try, please contact me!

Thank you,

Colin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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800 reviews from our community

Traveler rating
    452
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    75
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    19
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Swedish first
  • Any
English first
Clinton Township, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 13, 2014

We visit TC annually and finally stayed at the West Bay Beach Resort this June. The entire staff was extremely attentive and the beach front restaurant/bar is truly unrivaled in the area. We sat on the beach for an entire afternoon while Ruebon Quijas and the staff delivered drinks and food to our beach table and lounge chairs, and the local musician provided a current playlist of acoustic songs that topped off the Florida-like atmosphere. The newly renovated rooms were well appointed, very clean and spacious. The downtown area is a very short walking distance away and the beach activities at the resort are plentiful. We will be returning next year and will recommend the west Bay Beach Resort to all of our friends.

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Katie_M-B2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, July 19, 2014
Hi Katie_M-B2014 -

Thank you for your wonderful review here on TripAdvisor.com! We are so thankful you shared your feedback with others!

Our staff is, by far, what makes West Bay Beach Resort the place to stay here in Traverse City! Ruebon is a great member of the team - thank you for mentioning him!

We hope to see you again next year!

Colin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 9, 2014

This was better than expected. Recently remodeled, updated rooms, staff was excellent. Would stay here again and again. Perfect location, walk to downtown, sit on the patio for dinner and live entertainment or overlook the bay. Beach is 20 feet from the resort, small park next door.

  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank eric m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, July 10, 2014
Hi Eric M-

Thank you for the great review on tripadvisor.com! You traveled a long way to visit us and we appreciate that!

See you again sometime,

Krystal F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 8, 2014

This resort/hotel is simply awesome! Perfect location within walking distance to downtown, the beach is RIGHT there, a park next door, and quick and easy if you want to drive anywhere. Plus, the West Bay is where all the good action is! We stayed here for the 4th, and while it was noisy (as to be expected), watching the sun set right from our 4th floor room every night was amazing! The staff were wonderful and knowledgeable, the food in the restaurants smelled delicious (although we didn't get to try it), and their beach was beautiful.

Room Tip: West end of the hotel. You'll have some noise from the outdoor bar at night, but only till 10 p...
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Carrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, July 10, 2014
Hi Carrie C-

Thank you so much for staying with us and for the lovely review!

We look forward to seeing you in the future and hopefully you can eat at our restaurants next time!

Thanks again,

Krystal F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2014 via mobile

I travel home to visit family and friends with my children and we've stayed at the Holiday Inn several times. I love this place. I feel at home and the staff in all areas is wonderful and welcoming. I never consider any other hotel. The location is prime and the views of the bay are beautiful. Great job making us feel as though we are home away from home Holiday Inn!!!! We love you! !!

Stayed April 2014, traveled with friends
Helpful?
1 Thank NikkiRogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, July 10, 2014
NikkiRogers -

Thank you for your second wonderful review on our property! We REALLY appreciate your loyalty when returning "home".

See you again soon, we hope!

Colin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mid-Michigan
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 5, 2014

We have been coming here for at least 15 years. For much of that time, you could set your watch by its reliable and steady value. It was an understated gem in Traverse City. Some of our favorite family memories were made here, and we cherish them all. We saw many of the same employees year after year, which spoke well of the management and working conditions. We felt like we were coming home every year.

Under new ownership, this is now a "resort." I don't want to sell the property short. It is a rare property on the bay because of its multiple dining, drinking, and pool options. (And the outdoor pool, thankfully, is warm!) The view is very nice and location ideal. The new décor is new. That said, our days as guests may be numbered. The food has become too expensive (no Holiday Inn menu either) and the whole atmosphere seems more enticing for 20 and 30-somethings without kids. The room prices are climbing, climbing . . .

We don't see many of those same employees. Maybe they're still there but we just don't see them. Our one constant remaining is Jennifer, who has served us breakfast as long as we've been coming. She has watched our kids grow up and she is a friend we look forward to seeing with every trip. I think it is safe to say that as long as she is here, we'll be coming back. Once she's gone...?

A lot of money has been sunk into the new "resort," but does this justify the higher prices everywhere? Will this become a haven for the "good time" crowd, or continue to be a family destination and an option for a variety of guests? Time will tell.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lovemykids2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, July 10, 2014
Hi Lovemykids2 -

Thank you for your review here on TripAdvisor.com. We really appreciate your feedback.

Rest assured, many of our loyal employees are still with us! In fact, before I wrote this, I did some fact checking:

We have 43 employees that have been here 7+ years! within that great group, there are 15+ that have been here 20+ years! Icing on the cake? We have two employees with 45 years! The tenure of our staff is a large part of what makes our property so great!

See you next time!

Colin
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Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 5, 2014 via mobile

Had an awesome stay. The remodel looks great. Our server Nikki on the patio was the best. The staff was all good and room was comfortable. Food was good and drinks aren't super expensive. Also it's a short walk to downtown. We will definitely come back.

Stayed July 2014, traveled with family
Helpful?
2 Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, July 10, 2014
Jim S -

Thank you for your five star review here on TripAdvisor.com! We really appreciate you sharing your feedback with others!

Also - thank you for mentioning Nikki! She's a wonderful addition to our team!

Colin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Bay Beach, a Holiday Inn Resort

Property: West Bay Beach, a Holiday Inn Resort
Address: 615 E. Front St., Traverse City, MI 49686-2617 (Formerly Holiday Inn Traverse City)
Phone Number:
Location: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Traverse City
#4 Business Hotel in Traverse City
#11 Romantic Hotel in Traverse City
#11 Family Hotel in Traverse City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — West Bay Beach, a Holiday Inn Resort 3*
Number of rooms: 179
Official Description (provided by the hotel):
Rising from the waters edge, West Bay Beach, Holiday Inn Resort is the only full-service, four season resort on the white sandy shores of West Grand Traverse Bay. You can do it all while visiting West Bay Beach, a Holiday Inn Resort! Conveniently located within walking distance to downtown, Traverse City offers unique boutique shops and an eclectic area of restaurants, art galleries, and theaters. Looking for things to do while you are in the area? Traverse City offers an abundant amount of satisfying activities such as hiking, biking, golf, water sports, para-sailing, boating with boat rentals, charter fishing, kayaking, wine tours, and dune climbing to name a few. Nearby area attractions include Sleeping Bear Sand Dunes National Park, Leland's Fishtown, Hagerty Conference Center, Turtle Creek Casino, Interlochen Arts Academy, Dennos Museum, Music House Museum, and Grand Traverse Mall just to name a few. Whether for work or for pleasure, West Bay Beach Resort has it all! ... more   less 
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Also Known As:
Holiday Inn Traverse City Hotel Traverse City
Traverse City Holiday Inn

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