Wow... Customer service is not part of this hotels vocabulary or belief system. Upon arrival I unpacked and relaxed; in an outdated carpet stoned room. No worries, until I called the front desk to let them know that the refrigerator had leaked all
Over the tv, dresser cabinet and floor. Because maintenance was called and would be working in the room I asked for a new or some type of compensation.
They told me to come to the front desk, would give me a new room and a $30 voucher for their resturant. Excellent! I repacked and headed downstairs. All was good until I got to the new room
(428). This one had water collecting in the ceiling tiles. I was not going to call, unsted decided to tell them at check out.
That's when I met Tom....wow! Rude, confrontational, and not customer friendly. I told him of the situation (and that the voucher could not be uses because they do not serve food from 10-11, mind you check out is at 11).
When this was brought up he got even more cross stating "you people" in a hostile voice. Causing a scene infront of his front desk staff and other customers.
Upon walking out a gentleman approached and asked we what I thought of the situation. Then noting that Tom was out of line and he had a similar experience.
There are plenty of choices in this beautiful area. My advise...stay away from this place!
P.S. The pool was also out of order...
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- Also Known As:
- Park Place Traverse City
- Hotel Park Place