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Cherry Tree Inn & Suites
Ranked #2 of 40 Hotels in Traverse City
GreenLeadersSilver level
Detroit, MI
1 review
“Great place!!!”
5 of 5 bubbles Reviewed November 13, 2009

We had a wonderful time! The staff went above and beyond to ensure we enjoyed ourselves and had everything we needed. Jessica at the front desk was especially helpful. We even stayed an extra night because we didn't want to leave! Great location and great staff - would highly recommend to anyone.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hoss023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpack, General Manager at Cherry Tree Inn & Suites, responded to this review, November 29, 2009
Hello!

Thank you for your review of our hotel, and I'm so glad that you enjoyed our staff, especially Jessica.
It's always nice to see guests enjoy and extend their stays because of our staff and service. That's something we strive to improve on each day.
Thank you, again. Have a wonderful December.

Best,

Jonathan P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,906 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (327)
Date | Rating
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English first
MI
Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed November 5, 2009

Very nice place, well worth the money. We drove thru TC on a color tour weekend. Had always wanted to stay here. Got a nice rate on a 2+room suite on the second floor. Probably one of the nicest rooms we have ever stayed in. One bad situation ruined our stay. After breakfast on the day we checked out (after 10AM) we walked out on our wrap around deck to see some ducks below us on the beach. I went back into the room to grab a few crackers to toss to the ducks. The seagulls showed up and also enjoyed a few crackers until from below us came a yell of profanity and a door slam. Less than 2 minutes later the phone rang with the front desk on the phone. They were calling us to report that someone had complained of the noise and people feeding the birds.
In all our years of travel, we have never been reported for anything. I did not appreciate being sworn at from another guest.
Because of that situation we probably would not return to the Cherry Tree Inn but I have recommended it to others.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank doggy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpack, General Manager at Cherry Tree Inn & Suites, responded to this review, November 7, 2009
Thank you for your review. I'm so glad that you enjoyed the room and I hope you found some good colors. I am not happy that another guest caused such a wonderful stay to turn into a such an awful one in a short time. That's not fair to you. I really am sorry that guest was foul and rude to you. Although we don't encourage feeding ducks and seagulls from our balconies or patio areas since these birds tend to be a bit messy, we also don't encourage guest confronting another guest for anything. It's our job as care-takers of the property and our guests to resolve conflicts between guests. It is absolutely inappropriate for any guest to use profanity and yell at another guest.
Again, I'm sorry this happened to you. If anything like this was to happen again, please don't hesitate to call the hotel Front Desk - wherever you stay.
Have a nice November, and please join us again. Situations like that are very rare.

Best,

Jonathan P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Station, Indiana
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 30, 2009

We booked Cherry Tree Inn after reading the many postive reviews on Trip Advisor. For the most part, we very much enjoyed our stay but there were a few little negatives. The room was nice and we enjoyed our corner room with the extra windows but the room definitely needed updating. Housekeeping was ok, but the little things that make a hotel great were missing. We opted to not have our sheets changed as part of the effort to be "green" and it just looked like the cover was pulled up over the rumpled sheets. The ice bucket wasn't emptied and we didn't get any clean cups.

The other problem was the pool. The heater was broken so the water was ice cold. That meant that the few families with kids piled into the hot tub, unfortunately while we were in it. Not a very relaxing soak. We had booked the hotel planning on using the indoor pool and that was very disappointing. If I had been a parent with kids there, I would have been very upset.

The breakfast room is too small. The hotel didn't seem full at all and yet the breakfast room was crowded and people didn't have a place to sit at times. The waffles were great and so was the coffee cake. Try it if you stay.

While I know that sounds like my husband and didn't enjoy our stay, we didn't let those little things bother us (much). We enjoyed the quiet, the chocolate chip cookies and coffee in the lobby, and loved our balcony and the view. All of the staff that we saw were very friendly and seemed helpful. I didn't hear a sound from other rooms and we almost felt alone on our floor.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhebesMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpack, General Manager at Cherry Tree Inn & Suites, responded to this review, November 7, 2009
Hello!

Thank you for taking the time to write a review of our property. Although you enjoyed your stay, the issues you experienced will be fixed and corrected. We have just gone under new management and we will be working to improve everything the Cherry Tree has to offer. Regarding housekeeping, we are working to change the way we inspect and clean our rooms. We're working with our housekeeping team to make them more detailed and conscious of what a guest wants in their stay. They will get better because we have a great team to work with!
I am sorry that our pool was not heating while you were here. We, unfortunately, had a compressor fail, and we had to wait for a part. It's one of those issues that we never plan to have. we did inform our guests as soon as possible and our hot tub was still heating and great. I am sorry for any inconvenience the cool pool caused to your stay or any others for that matter.
I'm glad you like our waffles and coffee cake - both are wonderful! We do have additional seating in our sunroom and lobby area when our breakfast room gets busy and we do have this posted in our breakfast room for guests to be aware of the additional seating. Sorry that it was still crowded.
Finally, I'm glad you enjoyed our staff and our quiet rooms. There is nothing more that we enjoy than knowing that we were friendly and helpful to our guests. Thank you again for your review. Have a great November.

Best,

Jonathan P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester Hills, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 27, 2009

Me and my wife recently stayed here this past weekend for a 1 year anniversary weekend and were pleasantly surprised. For the price, I do not know how you could go wrong. We had a great view of the Bay, it felt like we were at a much more expensive place.

Staff was very courteous and helped when we needed it. I am looking forward to coming back to TC soon and will definately come back to Cherry Tree!

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barhoc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpack, General Manager at Cherry Tree Inn & Suites, responded to this review, November 7, 2009
Hello!

Thank you so much for your kind review. I'm so glad you enjoyed our property, the view, and our staff. We really do appreciate the time you took to let us know, and I hope you have a wonderful end to your year.

Best,

Jonathan P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 2, 2009

My husband and I stayed here for 4 nights while I was attending a conference. It is clean, friendly, comfortable and a great bargain! Our room was large and immaculate, had a breathtaking view, balcony where we drank our coffee and listened to the ducks, geese and blue herons.

We have been going to TC for many years. This is the best place we have ever stayed, bar none.

Would highly recommend this hotel.

Stayed September 2009, traveled on business
Helpful?
Thank MargueriteElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpack, Front Desk Manager at Cherry Tree Inn & Suites, responded to this review, October 4, 2009
Hello!

Thank you for your review. I'm so glad that you enjoyed one of our large on-water rooms. I hope the stay helped your conference go better! Have a nice fall and good luck with any winter (eeck!) preparations you may have to do!

Best,

Jonathan P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north carolina
1 review
5 of 5 bubbles Reviewed September 30, 2009

We are so happy that we unexpectedly found the Cherry Tree on our trip through Traverse City in June. What a great place...only wish we had planned to stay longer than one night! The room was spacious, clean and quiet, the bed was wonderful, the staff was very helpful and breakfast on the patio was a delightful way to start the day. Even if your room doesn't overlook the water, the Cherry Tree provides an indoor area with rocking chairs & lots of windows overlooking the bay...what a nice surprise! we will definitely make our next visit a longer one.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathycNorthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpack, Front Desk Manager at Cherry Tree Inn & Suites, responded to this review, October 4, 2009
Hello!

Thank you so much for your review of our property. We sincerely appreciate your kind thoughts and are glad that you had a nice stay. And, yes, our 2nd floor breezeway is vey nice with the rocking charis and tables. We have a lot of guests use that area for games and gatherings. It's very pleasant and relaxing there.

I hope you have a nice fall. We'll see you again soon.

Best,

Jonathan P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Grove, Wisconsin
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 18, 2009

Just got home from a 3-night stay at the Cherry Tree Inn. If you have any questions please feel free to contact me.

I will start with the one negative issue and then sing my praises:

Clearly, the property has some sort of housekeeping issue. I overheard a guest who had been staying at the property for a number of nights and he was saying his room was never cleaned prior to 4 pm every day. In fairness to the hotel, I'm sure the stayovers are low priority so that rooms could be done for check-ins. In defense of the guest however, any room not cleaned after 3 pm is unacceptable.

As for our room's cleaning service: We left our room at 8 am and didn't return until nearly 5 pm every day and the room had been attended to each day by the time we returned. However, each day we had a minor "quirk". One day we were shorted towels and another day we literally laughed at how the room was made up. It literally looked as though someone heard us coming and ran out of the room while making it up. The beds were made but "crumpled" (both days) and one of the pillows was on the other bed. No vacuuming had been done and recyclables that we placed on the table, per hotel instructions, were all still on the table!

Having said the above, let me say that upon check-in the room was immaculate! We had a water view and it only costed us approx. $4 a night more for their standard room no water view. The only way to stay at this property is to get the water view! With the private balcony, and it truly is private, it was one of the nicest room views we've had in a long time. The beds are comfortable, pillows are very average, and the refrigerator/microwave standard features were very much so appreciated. Overall, the room was by far and away an exceptional value for the cost.

The breakfast was also above average. We saved on our trip's expense as the breakfast supplied at the hotel was more than satisfying therefore we found no need to go off-site to eat every morning. The breakfast offering changes every day: one day they had biscuits and gravy (yummy!) and the other two days they had sausage patties with "prefab" eggs which still tasted greated on english toast. There was a wide variety of breads and enough fruit for my liking as well as yogurt, waffles, juice, and hard boiled eggs. Again, the offerings change each day but there was more than enough to enjoy and the breakfast area was clean and well-presented. The eating area was also clean and space was not a problem, at least around 8 am, but they also have an overflow room for eating as well.

The staff was very helpful and courteous. The manager, Jonathon, will ask what your name is and will greet you with a smile and welcoming attitude. I know that housekeeping is probably his biggest headache right now but I genuinely feel as though he is giving his 100% effort into making sure everyone's stay is comfortable. There's only so much one can do but it definitly is an area that the owner's need to recognize before the problem gets out of hand. You can really see that the housekeepers are doing their best but we could tell they were cleaning rooms in a rush.

I strongly advise anyone visiting Traverse City to stay at this property. Any problem you encounter, I'm fully confident that Jonathon will try to resolve. The water view rooms are worth the minimal amount of extra cost and you'll never find a better value for your money. Extra note: I stayed in the standard hotel room water view, not the suite. The standard was plenty large and very comfortable!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank packerfan1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpack, Front Desk Manager at Cherry Tree Inn & Suites, responded to this review, September 21, 2009
Hello!

Thank you for reviewing your stay at our hotel. I'm glad that most things were very good. I am sorry for the housekeeping issues for you and our other stayover guests. We are working to make thing run smoother and for our stayover guests to have their rooms cleaned earlier. Thank you for telling us though. We always want and work to get better. (We don't take recyclables from stayovers because sometimes they still want an empty water bottle or whatnot. We wait until the guest has checked out to collect recyclying items like paper, plastic, aluminum cans, etc. But we will take stuff if the guest tells us to or the guest brings the items to the Front Desk. Sorry for that confusion).

Thank you again for your great review. I hope you have a wonderful fall filled with great smells and colors!

Best,

Jonathan P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cherry Tree Inn & Suites

Property: Cherry Tree Inn & Suites
Address: 2345 N US Highway 31 N, Traverse City, MI 49686-3755
Phone Number:
Location: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Traverse City
#1 Business Hotel in Traverse City
#2 Green Hotel in Traverse City
#4 Romantic Hotel in Traverse City
#5 Family Hotel in Traverse City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Cherry Tree Inn & Suites 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
As a top Traverse City resort, the Cherry Tree Inn & Suites leads in service, cleanliness & comfort. With 400 feet of East Grand Traverse Bay waterfront, the Cherry Tree's smoke-free facilities provide the comfort you look for while our staff provides the service you need. Amenities include a complimentary hot breakfast with locally roasted and freshly ground coffee, complimentary wireless Internet access, indoor & outdoor pools and hot tubs, a sauna, and fitness and arcade rooms. All rooms feature pillow-top mattresses, high-definition TV's with high-definition channel programming, including a full HBO line-up, Sony Playstation 2's, iPad/iPhone/iPod docking stations, Starbucks coffees, Tazo teas, irons and ironing boards, safes, and kitchenettes with microwaves, refrigerators, and sinks. Reserve your stay at one of Traverse City's best! ... more   less 
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Also Known As:
Cherry Tree Hotel Traverse City
Cherry Tree Inn And Suites
Cherry Tree Traverse City

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