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Reviews (400)
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All reviewsgreat beachsister propertywafflesbeachfront roomgrand beachcontinental breakfastplenty of chairsindoor poolbeach viewfirst floorfamily suiteevery morningboiled eggsground floorthe breakfast areabeach chairsnice resort
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Reviewed October 21, 2011

Very pricey for the average room, so not worth the $$$. Have stayed in some just as expensive and less expensive that puts this to shame. Room was clean, decent sized & beds comfortable. The balcony/view out to the bay was nice but other than that, there was'nt anything that would bring me back. Breakfast buffet was just okay, wasn't kept stocked or cleaned up very well. Small workout room, dirty, don't think machines have been cleaned in months. Room heating/air wall mount was very noisy, rattled.

  • Stayed: September 2011, traveled with friends
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2  Thank sissybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2011

Very reasonable this time of year. Good view of bay from sit down balcony. Clean & comfortable. Standard nothing special basic breakfast choices but ok for serve yourself. Wait staff friendly & helpful. No restaurant for other meals but, plenty of places near & in town.

Room Tip: Beach side rooms are great for view but can get courtside rooms cheaper.
  • Stayed: October 2011, traveled with friends
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Thank ecat-Flt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2011

We were repeat guests at the Sugar Beach Resort. Our first stay (June, 2009) was very pleasant, so we decided to make reservations for our trip to Traverse City last month (August, 2011).

When we checked in, the staff wasn't very hospitable. Once we got to our room, we noticed several large carpet stains. The bathroom had a used, dirty bath mat and wet, used towels. We were absolutely disgusted by what appeared to be feces smeared on the shower curtain. Clearly the bathroom hadn't been cleaned prior to our arrival. We contacted the front desk to complain, and they sent the housekeeping supervisor to our room. He brought us fresh towels and inspected the room. He agreed that it was not properly cleaned, but blamed in on a new housekeeper. I found this excuse completely unacceptable.

The Sugar Beach charges a daily resort fee, however, there weren't even clean beach towels in the outsie cabinets for two of the thee days. They said that they were running short on towels. If they charge a resort fee, clearly they should have enough beach towels for guests.

At 6 am one morning, we heard doors slamming. The noise continued for 15 minutes, as there was a teen girls' golf team making the commotion as they were waiting for the breakfast. We called the front desk to see if they could have security visit the second floor to keep the girls from waking everyone up. The front desk attendant, Kevin, was rude, and said he would send someone up. The door slamming continued for another 15 minutes. At that time, I had called back, and Kevin rudely said to wait a few minutes bcause the noisy girls were going to check out shortly. When I peaked out the door, there were two other guests peaking out their doors to see what was going on.

The stairway and to the right of the breezeway was disgusting. There were huge stains on the carpet and the area had a terrible odor. It desperately needed to be cleaned.

We will never stay at the Sugar Beach again. This resort has gone downhill significantly since 2009. We DO NOT recommend!!!!

Room Tip: We had a beachfront room on the second floor. The view was nice, however, crazy drunk girls were running around on the beach in the wee hours of the morning yelling and screaming, "Diana, where are you? Diana? Diana? Oh no, we lost Diana."
  • Stayed: August 2011, traveled as a couple
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4  Thank K R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2011

like being able to be near the water the kids had a good time next time i will get a room on the 1st floor so i can sit outside while baby naps so older kids can play on beach while i leave the door open so i can hear the baby and keep a eye on them.maybe the desk might suggest it when u tell them u are bringing a baby . it would have been a big help.i did find them very nice and helpful i will be back again.

  • Stayed: August 2011, traveled with family
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1  Thank joannn65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2011

The Sugar Beach Resort is a great destination! The resort staff are helpful, the facilities are very well kept up, and the beach is wonderful. I recommend this resort for both families and couples.

Room Tip: We selected a beach view balcony room to have a better view of the bay.
  • Stayed: August 2011, traveled solo
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1  Thank PietownTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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