07-18-11. Today I called to inquire about sunset cruise trips in late September. I asked if the boat sails in later September because there were no cruises listed on the website after 9-5. The person on the phone was terribly rude (maybe her name was Kaitlyn) and snotty, jumping to conclusions, not listening fully to my question and telling me that the ship might run but that she can't predict Michigan weather and neither can the weathermen. I told her that i understood that, that I couldn't either, but just wanted to know if the business was open or not after 9-5. She informed me that indeed they do run the boat until some date in October. She acted like the question was a huge inconvenience. I said "thanks for the info", she said nothing and hung up on me. Im not going to book a trip with this company based on this phone call and reading the other poor reviews.
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