Our family recently stayed at the Cambria Suites hotel for a 4 day weekend to Traverse City and Torch Lake. Our family consists of myself, wife and 5 year old daughter. Another set of friends (who were visiting from England) also booked a room with us, and they have a husband, wife, 8 year old daughter and 6 year old son. We were able to book adjoining rooms for $165 each for the first night, and $145 for the next two nights. These rates are about average for Traverse City, in the heart of summer, but those would be the only things that were "average" about this hotel.
Upon arrival, we were greeted, by probably the nicest front desk staff I've ever had the pleasure of dealing with. They answered every question we had about the hotel and rooms, and always had a smile. I'll get into more details about the staff later.
The suites themselves were laid out very nicely. At the far end of the room, it had two queen pillow top mattress beds, a dresser between the beds, and a another dresser opposite the beds with a large (at least 37+) LCD tv on it.
Closest to the entry door was the bathroom, with probably some of the nicest bathroom decor I've ever seen in a long time. The sink was very contemporary, and the shower had a very large, multi-adjusting showerhead, and in the tub area, there was a sitting ledge at the end of it, which was very convenient for placing items on, or having the kids sit on while trying to give them a shower. Usually, in most hotels we go to, my wife never thinks the bathrooms are clean enough, and she brings her own cleaning supplies to give them a once over before using them. In these bathrooms, (for the first time I can remember), she didn't need to. They were that spotless! In fact, they looked almost like they had never been used before. I know the hotel has been open for only about 2 months, and everything is new, but the housekeeping did a stellar job (even during our stay, it was always cleaned to that standard).
Between the sleeping area and the bathroom, was a separate sitting area, with a couch, a desk, and another LCD tv mounted on the wall. There was also a mini fridge, microwave and coffee maker. This is also where the doors to the adjoining rooms were located, which we just left open most of the time, so the kids could go back and forth from room to room, and play together.
The only recommendation I would make about the rooms is that between the sleeping area, and the sitting area, is a wall, but it's not a solid wall. It's basically an open wall of shelves, which had nick nacks on them. I would suggest something (maybe a screen, or curtain), that could be slid over to block out light from the sitting area, when someone is in the sleeping area. We found it not too convenient for putting the kids to bed, but the adults trying to stay up and watch tv. But, that's a minor complaint in my book, compared to the quality of the rooms.
Now, back to the staff. Upon arrival, we asked for a recommendation for a place to eat which accommodates kids. The staff offered a number of choices, but they heavily favored a local brewery which all seemed to agree was great. So, we decided to give it a try. While we stood there trying to decide how to do the cars (my truck could seat 7, but had a boat on a trailer, and our friend car could only seat 5), the front office manager (Sarah) asked if we would like to use the Shuttle bus the hotel offers. Surprised by this, I asked how much it cost, and where does it go to (thinking there was a fee, or it only went back and forth to the casino). She answered, "It's Free. And it goes to anyplace you want in town, and as far out of town as the outlet mall (west) or the casino (east)." We were shocked. So we took the shuttle bus, and the driver was excellent. She was very friendly and helpful pointing out things to see and do during out time in Traverse City. We got to the restaraunt and ate dinner, and everyone was right. The food was excellent!
To catch the shuttle back, they give you a card with the driver's phone number on it. You just call it, and they come back to get you (took only about 10 minutes for her to arrive). On our way back to the hotel, one of our friends wasn't feeling well (upset stomach, but not from the food at the restaraunt, but from before we ever arrived at the hotel), and the driver heard this, and offered to take us over to Walgreens so she could get something to help make her feel better.
Also, during the next day, we talked to the front desk staff about other places to eat and things to do. In passing, we mentioned to them that it was our friend's birthday the night we originally arrived, and for a present to her, we were going to watch all the kids, and let her and her husband go out for the evening themselves. So we asked for recommendations for a nice place for dinner. They provided one, and our friends went. In the meantime, they pulled me aside and asked if it would be ok if they could leave them a gift in their room, as a surprise for her birthday, which I was shocked to hear. I said ok, and they left them a nice, chilled bottle of wine and flowers, compliments of the hotel. We didn't ask for any of this, they just offered.
Anyways, I could go on and on about the service, but really, I could sum it up by saying it was superb! If you have a chance, stay here. You won't be disappointed at all!
- Official Description (provided by the hotel):
- The 100 percent non-smoking Cambria Suites(R) hotel provides luxury accommodations in the charming coastal town of Traverse City, and is the perfect place to stay for corporate or leisure travelers.Our Cambria Suites luxury hotel offers both business and leisure travelers exclusive amenities that will make you feel right at home, including: Full service Restaurant, Reflect Bistro, serving Breakfast, Lunch & Dinner with Happy Hour daily from 4 to 7 pm, state of the art fitness center, free High Speed Internet via Fiber Optic Cable, complimentary Shuttle Service and much more! ... more less
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- Also Known As:
- Cambria Suites Traverse City Hotel Traverse City