I had read the negative reviews, and my now-husband and I questioned the inn’s owner about them prior to booking our Fall 2009 wedding. We were told that the reviews were from a “New York bride who expected a fancy resort instead of a quaint inn”. Over a year later, the negative reviews keep rolling in, including the one I am about to write. I’ll begin with the positive: the inn is actually very charming. I’ve read reviews about foul odors and cold showers, but the inn was perfect for our needs: clean, quaint and cute with enough space to house our immediate families and wedding party. Everyone loved their rooms, and found them quite charming. HOWEVER, after check-in (which was a disaster…room keys were missing, the rooms, while clean, were not exactly as described online), it was impossible to track down anyone to provide basic housekeeping. While our beds were remade at some point each afternoon, there was a shortage of clean towels. At the price we paid for renting the entire inn for three nights ($7000), the least we should have received was clean towels. The views of Lake Michigan from the rooms are incomparable, and what made the whole experience worthwhile. Our guests enjoyed the lake all day, and the beach bonfires at night. And then there was the bistro/wine bar…great in theory, horrible in execution. The first night of our stay, the owner charged THREE different prices for the SAME drink for the SAME person, and there were plenty of similar stories from our guests. She ran out of change, and told one of our guests that she would have to write him an IOU!! The next day, we did not receive the continental breakfast as promised (this applies to all three mornings there), and when the bistro did open, it offered a very limited menu because many of the items required the use of the wood-stove. We were told that it would take an hour to heat to cooking temperature, and that by then, lunchtime would be over. The night of our wedding was equally stressful. The drink prices that we had received from the owner herself back in December 2008 were suddenly no longer valid 10 months later (after we had provided a list of beverages/prices for the open bar weeks before our arrival at the inn), and the food at the reception differed from what we had ordered. We had also requested plated meals at an additional charge, but were told that we could not do so because of a shortage in staff. Staffing was a consistent problem at the Vineyard Inn. While planning the wedding, we visited the inn thrice, and each time met with a new staff member who we were told would handle the planning, and who either quit or was fired by our next visit. There were two servers working at the inn/bistro/wedding when we checked into the inn, and one (who provided outstanding service the entire time we were there) was fired DURING OUR RECEPTION. I believe the reason she was fired was that she told my father that the owner was ripping him off by overcharging for drinks and opening more wine bottles than necessary. The firing took place right in front of the head table, and we watched the owner grab the server by her arm and give her a shove. Throughout our stay, the owner was difficult and rude. Throughout our wedding planning, we were promised many things (specific pricing, menu options, a completed outside bar that was under construction during our stay, a gratis wine trolley tour) that we simply didn’t receive. This was when we could reach someone to answer our questions; numerous emails and voicemails went unreturned once the deposit check had been cashed. Despite all this, we managed to have a beautiful wedding, thanks to the natural beauty of Suttons Bay and the many wonderful wedding vendors in the area. I read in one bad review about a fruit fly problem, and while there was an extreme number of fruit flies present all weekend, this was true for the entire area and not just the Vineyard Inn. While annoying, they were harmless and far less offensive than the proprietor of the Vin Inn.
- Official Description (provided by the hotel):
- The Vineyard Inn on Suttons Bay and Corky's Beach Bistro combine water and wine to create the perfect backdrop for a memorable get-a-way at this 12-suite, Romantic, European style inn, on the sandy shores of beautiful Suttons Bay. All of the suites enjoy stunning lake views and are nicely appointed with kitchenettes. Corky's Beach Bistro is our new on-site, full service restaurant, featuring a lively atmosphere, your favorite fare and libations including our very own French Valley Vineyard's wine, free boat docking and boat moorings, and Leelanau County's only beachfront dining. Choose one of our fun packages: tour the wineries in our limo coach or trolly, hit the links, get the girlstogether, a romantic getaway, or just relax on the beach. Located just north of downtown Suttons Bay, right on the 45th parallel.Also located at the Vineyard Inn are the offices for Wine Country Weddings and Events, our in-house catering and event company. We offer full catering services to commemorate every event. Weddings, anniversaries, milestone birthdays, vow renewals, rehearsal dinners, and corporate retreats to name a few. You can choose your venue from any one of our three event sites, Crooked Creek Ranch on Lake Leelanua,French Valley Vineyards in the heart of wine country, or The Vineyard Inn on Suttons Bay. We can also come to you with our fully equipped mobile kitchen. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz and Expedia so you can book your The Vineyard Inn on Suttons Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Vineyard Inn On Suttons Bay Hotel Suttons Bay