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“BELIEVE THE BAD REVIEWS” 2 of 5 bubbles
Review of The Vineyard Inn on Suttons Bay

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The Vineyard Inn on Suttons Bay
Ranked #7 of 9 Suttons Bay B&B and Inns
West Bloomfield, MI
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“BELIEVE THE BAD REVIEWS”
2 of 5 bubbles Reviewed March 19, 2010

I had read the negative reviews, and my now-husband and I questioned the inn’s owner about them prior to booking our Fall 2009 wedding. We were told that the reviews were from a “New York bride who expected a fancy resort instead of a quaint inn”. Over a year later, the negative reviews keep rolling in, including the one I am about to write. I’ll begin with the positive: the inn is actually very charming. I’ve read reviews about foul odors and cold showers, but the inn was perfect for our needs: clean, quaint and cute with enough space to house our immediate families and wedding party. Everyone loved their rooms, and found them quite charming. HOWEVER, after check-in (which was a disaster…room keys were missing, the rooms, while clean, were not exactly as described online), it was impossible to track down anyone to provide basic housekeeping. While our beds were remade at some point each afternoon, there was a shortage of clean towels. At the price we paid for renting the entire inn for three nights ($7000), the least we should have received was clean towels. The views of Lake Michigan from the rooms are incomparable, and what made the whole experience worthwhile. Our guests enjoyed the lake all day, and the beach bonfires at night. And then there was the bistro/wine bar…great in theory, horrible in execution. The first night of our stay, the owner charged THREE different prices for the SAME drink for the SAME person, and there were plenty of similar stories from our guests. She ran out of change, and told one of our guests that she would have to write him an IOU!! The next day, we did not receive the continental breakfast as promised (this applies to all three mornings there), and when the bistro did open, it offered a very limited menu because many of the items required the use of the wood-stove. We were told that it would take an hour to heat to cooking temperature, and that by then, lunchtime would be over. The night of our wedding was equally stressful. The drink prices that we had received from the owner herself back in December 2008 were suddenly no longer valid 10 months later (after we had provided a list of beverages/prices for the open bar weeks before our arrival at the inn), and the food at the reception differed from what we had ordered. We had also requested plated meals at an additional charge, but were told that we could not do so because of a shortage in staff. Staffing was a consistent problem at the Vineyard Inn. While planning the wedding, we visited the inn thrice, and each time met with a new staff member who we were told would handle the planning, and who either quit or was fired by our next visit. There were two servers working at the inn/bistro/wedding when we checked into the inn, and one (who provided outstanding service the entire time we were there) was fired DURING OUR RECEPTION. I believe the reason she was fired was that she told my father that the owner was ripping him off by overcharging for drinks and opening more wine bottles than necessary. The firing took place right in front of the head table, and we watched the owner grab the server by her arm and give her a shove. Throughout our stay, the owner was difficult and rude. Throughout our wedding planning, we were promised many things (specific pricing, menu options, a completed outside bar that was under construction during our stay, a gratis wine trolley tour) that we simply didn’t receive. This was when we could reach someone to answer our questions; numerous emails and voicemails went unreturned once the deposit check had been cashed. Despite all this, we managed to have a beautiful wedding, thanks to the natural beauty of Suttons Bay and the many wonderful wedding vendors in the area. I read in one bad review about a fruit fly problem, and while there was an extreme number of fruit flies present all weekend, this was true for the entire area and not just the Vineyard Inn. While annoying, they were harmless and far less offensive than the proprietor of the Vin Inn.

  • Stayed September 2009, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank UpNorthBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
holmes6
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed December 28, 2009

The rooms are overpriced and non-negotiable with the owner. My husband and I were here a day after getting married as a "mini-honeymoon" and received nothing but attitude from the woman who runs the place. She did offer us some wine when we told her of our news but it was not complimentary as she had made it out to be. In fact it was again, overpriced. (A theme for our two day stay at the Vineyard). Our room was located on the bottom level and smelled of cat pee, which upon further review, figured to be mold and mildew. If you have any allergies, do not choose this Inn. The room was spacious and comfortable, but also attracted a swarm of fruit flies, I'm assuming because of the lack of cleaning and all the wine the owner peddles on her guests. Another detail I had never witnessed before was a sign in the room that asked guests to clean up after themselves (because of the lack of staff). I'm still confused how the owner justified charging peak weekend prices for a Sunday and Monday night, but doesn't have a staff? The Inn also advertises itself as having a restaurant, however, we arrived on a Sunday evening around 7pm and were directed to go in to town for dinner because the Vineyard restaurant was closed. We ended up eating gas station burritos and found the restaurant to be closed the entire time we were there. There is plenty of beautiful lodging around Suttons Bay that I will seek out the next time we come to Traverse area. The view was pretty, but that was the only value to be found.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank holmes6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Vineyard Inn on Suttons Bay

Property: The Vineyard Inn on Suttons Bay
Address: 1338 N Pebble Beach Dr, Suttons Bay, MI 49682-9486
Location: United States > Michigan > Leelanau County > Suttons Bay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #7 of 9 B&Bs / Inns in Suttons Bay
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Vineyard Inn on Suttons Bay 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Vineyard Inn on Suttons Bay and Corky's Beach Bistro combine water and wine to create the perfect backdrop for a memorable get-a-way at this 12-suite, Romantic, European style inn, on the sandy shores of beautiful Suttons Bay. All of the suites enjoy stunning lake views and are nicely appointed with kitchenettes. Corky's Beach Bistro is our new on-site, full service restaurant, featuring a lively atmosphere, your favorite fare and libations including our very own French Valley Vineyard's wine, free boat docking and boat moorings, and Leelanau County's only beachfront dining. Choose one of our fun packages: tour the wineries in our limo coach or trolly, hit the links, get the girlstogether, a romantic getaway, or just relax on the beach. Located just north of downtown Suttons Bay, right on the 45th parallel.Also located at the Vineyard Inn are the offices for Wine Country Weddings and Events, our in-house catering and event company. We offer full catering services to commemorate every event. Weddings, anniversaries, milestone birthdays, vow renewals, rehearsal dinners, and corporate retreats to name a few. You can choose your venue from any one of our three event sites, Crooked Creek Ranch on Lake Leelanua,French Valley Vineyards in the heart of wine country, or The Vineyard Inn on Suttons Bay. We can also come to you with our fully equipped mobile kitchen. ... more   less 
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