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“I wouldn't even give it a 1”

Black Star Farms Winery
Ranked #1 of 24 things to do in Suttons Bay
Certificate of Excellence
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Attraction details
Owner description: Our unique one-of-a-kind destination is located only 12 miles north of Traverse City, MI on the scenic Leelanau Peninsula. The gorgeous 160 acre estate features vineyards, a luxury Inn, award winning winery and tasting room, the seasonal Hearth & Vine Cafe, horses, farm animals, and hiking trails.
Reviewed November 6, 2012

While the building inside is very beautiful, that was the only pleasant thing about my experience there.
This was one stop on a 20 winery tour myself and 9 friends went on hosted by the Leelanau Peninsula Vintners Association 11/3-11-4 called Toast the Season. This was the least favorite of the wineries we visited. Staff was so incredibly rude that I was seriously appalled and would have walked right out if I hadn't been with a group. One of the women serving samples got right in my friends face when she was confused about how many free samples we were allowed and asked "WHAT don't you understand?!" Another gentleman there couldn't even recommend any wines because he was 5 years sober. That is truly wonderful for him, but he didn't even try to be helpful. Not a smile on any of the staff's faces. When one of our group confronted the gentleman and asked why he was so moody, his explanation was that it was very busy. Really? It was the first stop we made that day at 12:30pm and they were open until 5pm. It was a terrible way to start our day off, but some of the other places definitely made up for their lack of friendliness. I wouldn't recommend this place to anyone. Ever.

3  Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackstarfarms, Public Relations Manager at Black Star Farms Winery, responded to this reviewResponded November 13, 2012

Hello,

Thank you for taking time to submit a review to Trip Advisor. Your review is important to us as makes us aware of problems that need to be corrected. We sincerely apologize for the negative experience you had in our tasting room on Nov 3. The employees who provided the bad customer service are no longer with our company.

We hope to provide a better experience in your next visit to our tasting room. Please accept our offer for complimentary tasting for two upon your return by emailing clopez@blackstarfarms.com.

Regards,
Coryn Briggs
Director of Marketing
Black Star Farms
231-944-1311

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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234 - 238 of 286 reviews

Reviewed October 28, 2012

We loved the wines at Black Star. The staff was pleasant and knowledgeable about their product, and the wines we chose to taste were excellent! I had never had a wine made from frozen grapes before, it was outstanding. The grounds were beautiful, and the ride out lovely.
The winery was overcrowded for my taste, but good for them, business was booming!

Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

Of the 3 wineries we attended this was my least favorite. There were no other patrons. It was the only one that charged for tastings. Although you did get a souvenior wine glass for your $5. We did purchase two bottles. The server didn't seem to be very knowledgable about much of the wines.

1  Thank 324hourtour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012 via mobile

Beautiful property with a great winery. The wines were delicious and the staff was friendly. We had a wonderful time!

Thank pjcarpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

First stop on our wine tour which was the beginning of a wonderful day. BSF's location is beautiful with a full service tasting room and onsight cheese operation. The service was impeccable, the wine very good, and the cheese fabulous! From start to finish, this stop was exceptional. Probably a 5 star review except we didn't find the one wine that knocked our socks off. Highly recommend!

Thank Fruitflyaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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