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All reviewschop househot buffet breakfasthuge poolan on site restaurantlarge refrigeratorolder hotellovely propertyout of townersfull service hotelvolleyball tournamentpublic areasfront counterhotel breakfastbar and grillshower headdecent sizewould stay here again
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Reviewed July 8, 2013 via mobile

We stayed one night for wedding. The hotel is older, as evidenced by the exterior & the bathrooms, which are in need of updating. Smoke detector half-way hanging out of the wall, as well. The bed was comfortable & has the usual 'firm' & 'soft' designated pillows-which I have never found to be distinctly different. Friendly staff; complimentary breakfast was good & had longer than usual hours (7am-1pm). Might stay again if necessary, but would search for a more updated hotel first.

  • Stayed: July 2013
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1  Thank footballwidow1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this reviewResponded July 30, 2013

Dear footballwidow1111,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We are pleased to you were satisfied with the service provided by our staff and the breakfast you had. It was unfortunate to see your stay was not as comfortable as it could have been due to the condition of our facilities. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

We were here for a surprise birthday party, the banquet room, food, bar were excellent. Rooms were nice, decent size, comfortable bed, ok bathroom. Breakfast the next morning was excellent, best hotel breakfast the I have had in a long time. Would stay here again when in town.

  • Stayed: June 2013, traveled as a couple
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1  Thank cap49464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

The Holiday Inn at Southgate MI is very nice. Clean, comfortable, quiet. The service is very nice. The staff was all friendly. The breakfast and coffee were delicious. Decent price. Small bathroom but for one or two days it's not a problem.

Room Tip: request the second floor
  • Stayed: June 2013, traveled with family
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Thank AngieVacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this reviewResponded June 20, 2013

Dear AnnaVacations,

Thank you for your business and the great comments about your stay. Our ultimate goal, is to ensure that we can assist our guest and make them feel at home.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013 via mobile

In town for a wedding. Samantha check me in. Very courteous and friendly. Location was convenient to shopping. Even took the kids to a movie one night. Restaurant and Lounge was very nice. Pool very nice, but a little dirty. Spider webs on chairs and dust on floor along walls. Really noticeable when in pool at floor level. Rooms okay, bathrooms very small! A nice courtyard, even with a family of ducklings. The amenities of the hotel out way the negatives. A very nice stay!!

  • Stayed: May 2013
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2  Thank Kimberly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this reviewResponded May 28, 2013

Dear Kimsxe,

Thank you for your resent stay. Hope you had a great time at the wedding you attened. Thank you for your business and the great compliments about Samatha. Hope to see you next time youe in the Southgate area.

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Reviewed May 23, 2013

This Holiday Inn is the best place to stay in Detroit. I stay at the Holiday Inn Southgate every time I come to Detroit. The Hotel is very clean, great food, and great service. Katie that works the front desk is very nice. Katie is professional and show EXCELLANT customer service. I would recommend this hotel to anyone.

Thanks
Ben Brooks
Seal Tech Inc.
Program Manager

Room Tip: All the rooms are clean and beds are convertible, great customer service, bar and restaurant in hotel, what more can you ask for.
  • Stayed: May 2013, traveled on business
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Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this reviewResponded May 28, 2013

Dera Ben B,

Thank you for the great reviews on Katie. She definitely a asset to our company. Thank you also for your business. It is greatly appreicated.

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