I am a Hilton Gold Honors memeber.I have stayed at the Embassy Suites Hotel for 5 weeks out of 6 for business. Many of the rooms are old and in disrepair.I was put in a room that had something wrong with the window, as the wind howling through the crack kept me up all night.The next am there was water all along the sill and the wall . The rooms are older and not very clean anyways. In the next room There was a loud rap on my door(even though I had a do not disburb sign out) and 2 men from the staff stated there had been a complaint of the smell of smoke and asked me if I was smoking.I said," I dont smoke". He said I 'd like to step in" . I allowed him in.He sniffed my room and said ,"no Your not". And they left. I went down to the desk and told them I was horrified at the way the I was treated .That man stated well Maam when we have a report of maijuana we have to check it out! I said !
"what marijuana you were sniffing my room for maijuana"I said we are done here. The one manager called me back and said he didnt know if maybe there was an electrical proble? I said please dont even go there.Thats not what you said nor the man at the desk.He said,maam i am not going to let you impune my integrity. I said what I guess its ok to impune your guests integrity but lets not do the same to the manager? Needless to say hospitality is not one of their Ammenities!
- Official Description (provided by the hotel):
- Embassy Suites by Hilton Detroit - Southfield is the only all-suite hotel in the center of it all. This hotel near Detroit provides easy access to numerous metro area freeways, major highways and to Detroit Metro Airport. Our Detroit - Southfield hotel is just 20 minutes away from almost every metro area destination. Business and corporate guests find the volume of local and high-profile businesses in the hotel's vicinity impressive and convenient. Start the day refreshed and ready with a free made-to-order breakfast after a workout in the 24-hour Embassy Suites Fitness Center. Relax in the evening with a swim in the indoor pool with whirlpool, or enjoy complimentary beverages and snacks at the Evening Reception. Stay connected to the office with convenient in-room workstations, a fully equipped 24-hour business center, and in-suite complimentary internet access. ... more less
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- Also Known As:
- Embassy Suites Detroit Southfield Hotel Southfield
- Embassy Suites Southfield
- Southfield Embassy Suites