Staff good, but one of the most worn Hilton properties I've experienced. Worn, dirty carpets in room, service doors broken in elevators, dirty bedside stands and...
Bed Bugs. I stayed in room 512. Work up and killed one on my bedspread. It was full of blood. Took photos. What a mess.
Front desk was fine, offered to pay for dry cleaning/laundry. Comp'd room which is fine for my company but doesn't pay for the stress of not sleeping all night... not the PIA of going to the store to buy Ortho Bed Bug killer and spraying down all my luggage, etc.
Hilton can do better.
- Official Description (provided by the hotel):
- ***WE ARE CURRENTLY UNDER-GOING A MULTI MILLION DOLLAR RENOVATION. COMPLETION IS EXPECTED MARCH 2016*** The Embassy Suites Detroit - Southfield is the only full-service, all-suite hotel in the center of it all. Our Detroit - Southfield hotel is just 20 minutes away from almost every metro area destination. Business and corporate guests find the volume of local and high-profile businesses in the hotel's vicinity impressive and convenient. Enjoy spacious, two-room suites equipped with all the amenities of home including two modern televisions, plush furnishings, a small kitchenette, and luxurious bathroom. Wake up every morning to a complimentary cooked-to-order breakfast, and cap off the night with our complimentary Evening Reception happy hour. Our friendly staff can address all your needs and will ensure a pleasant experience. We look forward to seeing you, and we hope you enjoy your Southfield stay! ... more less
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- Also Known As:
- Embassy Suites Detroit Southfield Hotel Southfield
- Embassy Suites Southfield
- Southfield Embassy Suites