The website says the hotel is newly renovated, and it wasn’t of quality that I thought it was going to be upon entering. The pictures show a flat screen TV. The pictures AND description say it provides a fire place. Neither of which we had. The TV was very old, and the fireplace was nonexistent. The closet door near the bathroom upon entering was broke and hanging off its hinges. We left it in that condition. My boyfriend was walking near the desk area to look out the window, and had a carpet staple go up the heel of his foot half a inch causing it to bleed. We notified the front desk upon leaving and she didn’t really seem to care or even show concern. She just ask where the staple was located at when he stepped on it. Didn’t even apologize. We showed up a half hour before breakfast ended, to find most of the food not even available. The bagels were stale and hard. The room did NOT come with a oversized work area, as it was pretty standard to any motel or hotel, and the “free” wifi didn’t work. My boyfriend went to the front desk to ask what the problem was, and the lady behind the desk didn’t even know how to help us. The housekeeping was disrespectful. It was obvious we were in there, we were the only car in that section and he was banging on our door a hour before checkout, and when my boyfriend answered he responded with “Your leaving today right?” I came to the door and replied, “We are leaving at checkout, and getting ready now” and he turned around and walked away. I was completely disgusted with this stay. The picture on the web page do not reflect the rooms, and we won’t be coming back.
- Official Description (provided by the hotel):
- Corporate hotel located in Southfield's city center, offering free high speed Internet, complimentary daily hot breakfast buffet, M-Th evening manager's reception. Easy access to many restaurants, shopping and entertainment. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Detroit Southfield Hotel Southfield
- Hawthorn Suites Southfield
- Southfield Hawthorn Suites