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“Stay at the Courtyard next door...” 3 of 5 stars
Review of Detroit Marriott Southfield

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Detroit Marriott Southfield
Ranked #6 of 19 Hotels in Southfield
GreenLeadersSilver level
Saint Louis, Missouri
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Stay at the Courtyard next door...”
3 of 5 stars Reviewed June 18, 2014

This property is scheduled for a update in the fall of 2014 until then do yourself a favor and stay at the Courtyard next door (it has recently been updated and it much nicer at this point). The rooms and furnishings were tired. Now on the upside, it was clean and the breakfast buffet was very delicious. So...stay tuned and wait to stay at this location.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Holdosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy D, Director of Sales at Detroit Marriott Southfield, responded to this review, June 20, 2014
Thank you for choosing the Detroit Marriott Southfield for your most recent visit! We appreciate your comments and have forwarded the information to the appropriate team members as we are always looking for ways to improve our product and service. You are correct that our hotel is schedule for a full renovation beginning late Fall 2014 and we are excited to showcase our new product as soon as possible. Should you find yourself in the area again, we do hope you try our hotel and look forward to making your stay the best ever!
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290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
Lucerne, Switzerland
Level Contributor
117 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 18, 2014

Typical Mariott services, very friendly stuff. The breakfast is average American, nothing special. The rooms a large and clean. The AirCon can be switched off, in room coffee available. Good WLAN availability. Large King Size Bed with several different pillows. Sure next time again

  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Nufi2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy D, Director of Sales at Detroit Marriott Southfield, responded to this review, June 20, 2014
Thank you for choosing the Detroit Marriott Southfield for your most recent stay. I have received your comments, and on behalf of the Marriott Detroit Southfield team, I apologize that your stay here was not up to Marriott standards you have come to expect. I have carefully read over your concerns and have discussed your comments with the approriate departments. We are always looking for ways to improve our facility and feedback is extremely important to our team. We have also discussed your comments regarding the road condition with the City of Southfield as we look to push Michigan Department of Transportation for the road repairs needed from the harsh winter we experienced. I was pleased to hear of your great experience with our internet access as we recently upgraded our entire internet system at the hotel for the fastest internet connection possible. Our upgraded is the first part of what will kick off a full renovation of the property schedule for late Fall 2014. It is through the feedback of valued guests, much like yourself, we are able to work to provide the excellence you expect with the Marriott Brand.
I hope you will try our facility next time you may be in the Southfield area. We look forward to creating your Marriott experience the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
334 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
3 of 5 stars Reviewed June 16, 2014

This is one of the tired Marriott properties. The Courtyard next door seems newer and better maintained. If that doesn't bother you maybe the road leading to the hotel will. It is full of potholes which cannot be avoided and you will definitely need a wheel alignment by the time you check-out.

The room itself was on the Concierge Level so it may have been larger than the others but it is tired. There is only one spare outlet a available by the air conditioner which makes it difficult to charge all the electrical gear like computers and phones. Not a good business environment although the Internet seemed fast and easy to get on. It wa free with the room.

The staff are friendly and have lots of recommendations about where to eat in the area. I would avoid meals at the hotel because they are not cheap and there are many good restaurants in the immediate area.

The Concierge Lounge, as will all American Marriott properties is closed from early Friday to Monday morning so you will be wasting your money on the Concierge Level if you book it on the weekends. The hotel did offer 750 points for my stay OR a free buffet breakfast in the lobby as compensation. That was a good touch.

My room faced the highway and noise was no issue. The room was very quiet. I think I will try the Courtyard next door, on my next visit. The more we frequent these tired properties, the less likely they are to refurbish them.

May I suggest the following...
1) Put some water and coffee in the lobby like other Marriott properties.
2) Monitor the Premiere Parking Area, it always seems to be full.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Hkloban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
418 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed June 10, 2014

This is an older hotel as you can tell by the styling but it has been pretty well taken care of. The staff we dealt with was pretty good and the concierge lounge was a nice option to have. The exercise room is typical with what you needed and there is a pool if needed. The location is a bit tough to get to and down some of the worst roads in the area (not Marriotts fault I know). There is a nice little bar in the lobby if you need anything as there isn't a whole lot in the area for easy access for meals. Overall a good stay and we would stay there again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
2 reviews
2 of 5 stars Reviewed May 30, 2014

Do you like slow internet connections? Pot holed roads? No coffee in the lobby? This is the place for you.

It is good to have a bar in the loby, but beyhond that, not a lot to rave about....

Might have more ideas to offer, but have only been there two nights...

Stayed May 2014, traveled on business
Helpful?
Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy D, Director of Sales at Detroit Marriott Southfield, responded to this review, June 3, 2014
Thank you for choosing the Detroit Marriott Southfield for your most recent stay. I have received your comments, and on behalf of the Marriott Detroit Southfield team, I apologize that your stay here was not up to Marriott standards you have come to expect. I have carefully read over your concerns and have discussed your comments with the approriate departments. We are always looking for ways to improve our facility and feedback is extremely important to our team. In addition, I have also discussed your comments regarding the road condition with the City of Southfield. I hope you will try our facility next time you may be in the Southfield area. We look forward to creating your Marriott experience the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Southfield hotels

Grand Rapids, Michigan
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 27, 2014 via mobile

Seen alot of negative reviews, so automatically im thinking bad as i walk in. To be honest we are a young couple, mid 20s, and not very picky. We have 5 things we ask for with a hotel, air works, rooms are clean, good customer service, towels, comfy bed. Im not a hard man to please. If you hear a kid running done the hall once or twice, lobby isnt to your standards, you expect more from a gift shop, then your too picky in my book. Walked in and Barbara was the sweetest and kindest front desk rep. She small talked with me about the city of Detroit and the festivals, gave us a great room, was very insistant on seeing if i needed anything to help make my stay comfortable. Our room was clean, bathroom was great, air worked, towels were packed, sheets were fresh. If your looking for a hotel as a nice, clean, crisp safe haven then this is a good spot.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Haggajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howell mi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 23, 2014

My stay at the Southfield Marriott was excellent.

The room was pretty large although not the bathroom. Bed was comfortable.

If I had any gripes at all, it would be the mistreatment of the housekeepers I occasionally witnessed and heard (from my room, as other guest have noted on the super thin walls) in the hallways during the day from the
"floor supervisors " who seem to talk down to them. Maybe this is something management overlooks ask they may not think the guest would notice or care about such a thing( WE DO!). Housekeepers looked miserable and seemed burnt out. I felt very bad them, it made me feel like I was in some kind of third world country instead of a Marriott LOL.

  • Stayed April 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank A_wemble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy D, Director of Sales at Detroit Marriott Southfield, responded to this review, April 25, 2014
Thank you so much for choosing the Detroit Marriott Southfield! While I am thrilled to learn you had an excellent stay at our location, am I disappointed you encountered the experience you stated. I am interested in learning a bit more regarding the incident and would like to discuss the issue with you if possible. Please feel free to contact me directly at ndoolittle@marriottsouthfield.com at your earliest convenience. Thank you so much for choosing the Detroit Marriott Southfield and I look forward to booking your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Detroit Marriott Southfield

Property: Detroit Marriott Southfield
Address: 27033 Northwestern Hwy, Southfield, MI 48033-6235
Location: United States > Michigan > Southfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Southfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Detroit Marriott Southfield 3.5*
Number of rooms: 225
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Also Known As:
Detroit Marriott Southfield Hotel Southfield
Marriott Southfield
Southfield Marriott

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