Our overall experience was very good but not good enough to call it great. We went on New Year's Eve - Dec 31, 2011. We were a party of 4. The restaurant was naturally busy given the festive occasion of the night.
Our first table was right outside the kitchen. We requested to move and managed to move over one table but we were still in a high traffic zone. The logistics of the tables in the restaurant is such that: A) there's little room for guests and servers to move through the restaurant, and; B) small parties (2-tops) may find themselves making new friends because neighboring tables are mere inches away. Don't expect privacy at some tables.
The food was very good but not excellent. The appetizers and salads were very good. Cauliflower flan was good and "American" salad was good (and very large). Also fairly large was the "tower" salad, judged to be heavy on the tomatoes. The scallops with truffle sauce was considered excellent. For entrees, we had salmon, filet mignon, lamb chops and seafood pasta. The one complaint on the entrees was that the pasta in the seafood pasta tasted like boxed spaghetti. For the prices here, I expect homemade and expect it to taste homemade. This didn't quite cut it. Desserts were excellent: banana cake and creme brulee. The food overall was very good, but not quite excellent.
The service, however, only deserves rating of Good. The waiter spent an inordinate amount of time and a neighboring table, forcing us to sit, waiting to order and without bread. On two occasions, he took part of our group's order without taking other's, and then walked away. This occurred right at the start of dinner, when he inquired to our preference of tap or bottled water. The first member of our group asked for tap water and lemon. He disappeared without getting the rest of the tables' water order. Again, at dessert, he took the ladies' dessert and coffee order and then walked away. My friend and I just looked at each other, commenting, "Well, I guess we don't want any coffee". The other problem with service is, because the tables are so close together, some servers aren't comfortable stepping in behind our seat to serve us, so they just reached across the table. Very tacky for a place charging the prices that Bacco charges. What I thought made this practice worse was that one time it was done by the server serving the coffee. She ended up handing the saucer, holding the cup of hot coffee, to my friend. That's just an accident waiting to happen and unacceptable at someplace that's supposed to be fine dining.
Based on our experience, while the food was very good and the service only good, I don't think I'll be returning to Bacco. The prices are too high for what you get. (Did I mention $12 salads and $12 glasses of wine that had a rather small pour?) There are plenty of restaurants where I can get the same quality food, better service for more reasonable price and feel less pretentious about doing it.
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