1st time at Zoup. Ordered online for a group of 10 for a potluck work lunch before the store opened. Staff called me back upon their opening to confirm something I had written in the comments; when they found out it was our first time at Zoup, they decided to add an extra soup onto the order at no charge. When I went to pick up, I wasn't sure where to go, so I just got in line. I was impressed that their friendly staff was actively engaging those in line in conversation and offering them samples. When they found out I had already ordered, they sent me to directly to the register where my order was already complete, hot, well packaged, and they even offered to carry it to my car. The person who rang me up was very helpful and friendly too.