We stayed here one night during the Blueberry Festival. We arrived at the hotel very late - approximately 11PM and were told the hotel along with all others in a 100 mile radius were booked solid. Our room was fine, but did smell of a past smoker. Knowing there were no other rooms we retired for the evening. When we woke in the morning we discovered most of the electricity in our room was out. Some things worked others did not. The phone in the room was out. My husband went downstairs to find out they had a generator problem. You would think a note under everyone's door would have been in order - especially for those with special needs. We quickly showered and got ourselves to check out. When I mentioned to the clerk about any kind of compensation I was introduced to the manager. The manager - Saima Farrukh - barely apologized and said because I booked through Expedia there was nothing I could do. When I informed her of the past smoker in our room her response to me was why did I not ask for another room. THE HOTEL WAS COMPLETELY FULL!! It's their busiest weekend of the year. I know that. Again I was told I should have booked directly with the hotel. I had to explain the only way I was able to book a room was through Expedia because the hotel showed sold out. It because a battle of who was right and who was wrong with the manager intent on pointing out I should have booked directly with the hotel. I have never had this type of experience with Hampton Inn in the past and have to attribute our negative impression only to the management. Everyone else was trying to do their best. Also note - beds are full size not queen!
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- Also Known As:
- Hampton Inn South Haven Hotel South Haven
- South Haven Hampton Inn