Upon arrival, didn't seem so bad. Check-in was easy. It went downhill from there. The carpets were dirty in the halls and our room. The elevator had no air circulation, made terrible noises and the doors acted like they didn't want to open. The shower in our room had hairs stuck all over it, the bottom of the tub was black and there was dried urine around the toilet. Dirty towels from the previous guest hanging on the back of the bathroom door. NBed mattress seemed newer but furniture and bedding were worn. We didn't have a microwave and when I told the front desk about it, their response was that some rooms have them, some don't. Room smelled like mildew. We had to air our suitcases out and had to not only wash our dirty clothes, but the clean ones too when we got home, to get rid of the smell from the room. Pool was freezing. Chlorine smell was so strong it burned your eyes without getting near the water. Went to sit in the outside pool area and found a broken table turned over in the corner somewhat hiding what looked to be a large pile of cigarette butts. Next to that an overturned broken swing and next to that a swing sitting upright, but unfortunately the fabric was dry rotted. There were a few mildew stained plastic chairs sitting around if you did want to sit. Breakfast grossed me out as the same person working the desk was also handling the food. Last straw-we were sitting in the breakfast area having snacks when a guest came to the front desk complaining of bed bugs. When I asked the person at the desk about it, he happily shoved the napkin with the dead bug in my face and said that it was not a bed bug. In their defense, it did not look like a bed bug but due to everything else going on there it was believable enough for us to go up to our room and check our beds. Not enough parking in the torn up lot, unless you want to park in the back lot that does not have working lights. I have never stayed here before, nor will I again. Old is one thing but unsanitary and just run down is another.
- Official Description (provided by the hotel):
- Baymont Inn & Suites is a 100% non-smoking hotel conveniently located just off of I-196 on Exit 20. We offer Deluxe Complimentary Breakfast Bar, Indoor Heated Pool and Hot Tub with adjacent Sundeck, Fitness Room, Free Wireless High Speed Internet, Business Center, Full Service Conference Center with Catering provided by Brann’s Catering, Meeting Room with a capacity of up to 50 people. All guest rooms offer Microwave, Mini-fridge, Hair dryer, 32” LED TV and Coffee maker. We are 1 mile from downtown South Haven's shopping district and 1.5 miles from the beaches.Our Conference Center is perfect for Wedding receptions, Family/Class reunions, Birthday Parties, Business meetings or any other large events of up to 300 people.Our Award winning staff will help fulfill any of your needs. ... more less
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- Also Known As:
- Ramada Lighthouse Hotel South Haven
- Ramada South Haven
- South Haven Ramada