My husband and I stayed for 3 nights in August, 2013. The Inn is beautiful, great location to town and activities. The pool was a welcome and relaxing feature. The staff, especially Brenda, were friendly and would go out of their way to assist guests. For example, when we first checked in, the central AC was not working in our room (Majestic), Brenda and Peno (?) immediately installed a window unit that kept us quite comfortable throughout our stay. Breakfast was OK, nothing special. Every late afternoon, Brenda would set out appetizers which was a nice gesture.
Our dissatisfaction was that the Inn furnishings are kind of a hodge-podge of low quality, dirty, outdated contemporary furniture. There are a few antiques and antique replicas but for the most part, it needs an update by an experienced decorator.There are significant stains on the old, berber carpeting, including in the bedroom. Yuck! We kept shoes on to avoid stepping on the unknown stains.
The biggest concern was our bedspread. After the window AC was installed, I laid down on the bed only to find dried dark stains on the bedspread, I pulled the bedspread back and there were white stains on the underside of the bedspread. I about vomited! Brenda immediately removed the bedspread apologizing profusely. There was no replacement bedspread so we went without for the next two nights with sheets. I was hesitant to use the extra blanket out of concern that it hadn't been laundered between guests.The third night, the bedspread was returned looking shining and clean...but still outdated and worn. I suspect that this Inn is not replacing the bedspreads between guests. It almost seems like a health violation.
I would recommend the Inn but I would suggest before you book, ask if they clean ALL bed linens between guests. I'd also ask if they've cleaned or better yet replaced the decade old carpeting and furnishings.
I realize it is the end of the season. There are many areas of the Inn where there is remodeling taking place.I am sure it is constantly under renovation. But, there is just no excuse for soiled bed linens and carpeting.
- Also Known As:
- The Sand Castle Hotel South Haven