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“A Pretty Good Place To Stay” 4 of 5 bubbles
Review of Holiday Inn Express Sault Ste. Marie

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Holiday Inn Express Sault Ste. Marie
Ranked #5 of 18 Hotels in Sault Ste. Marie
Certificate of Excellence
Grand Rapids, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A Pretty Good Place To Stay”
4 of 5 bubbles Reviewed September 2, 2012

I'd say this hotel is actually between "Average" and "Very Good" but that's not an option in the overall rating. The staff was courteous and our room was ready early which was nice after a long drive. My only real complaint was that our room was quite small...it was pretty cramped with all the furniture and we were a family traveling. The beds were comfortable and the breakfast in the morning was good, although the pancake maker was out of order which was disappointing for the kids.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FamilyOfFivePeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
    110
    94
    29
    13
    11
See reviews for
91
70
13
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Atlanta
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 18, 2012

This was out final stop on our trip to the UP. The hotel is just off I 75 and very close to the Lake Superior State campus. There are several gas stations and a McDonalds nearby.

It's a busy hotel but we found the front staff pleasant and courteous. Check out the room guide to restaurants in the area since you can get coupons to several places if you ask at the front desk.

Room was clean and comfortable. Pool looks nice but we didn't have a chance to use it.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KPBAtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 15, 2012

I visited this hotel for work in August. The hotel is located just off I75 and next to the college campus. A McDonalds is located just next door as well. The hotel is newer and modern and I found my room to be clean and smelling fresh. They offer a full breakfast, for free, in the morning that inlcuded: eggs, sausage, gravy, biscuits, pancakes, juice, coffee, muffins, rolls, fruit and bagels. It was a nice surprise. The pool area is off the lobby which made the floors a little slippery, but that would be my only negative thing to say about this nice hotel.

  • Stayed August 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HenryBru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tawas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 13, 2012

The room overlooked the Canadian Bridge and the Soo Locks. It was clean, comfortable and the staff was friendly. The continental breakfast was very hot and had lots of variety from warm pancakes, egg omelets, toast, bagels, cereal, yogurt, biscuits & gravy, coffee, danishes, etc. The front desk clerks were busy but helpful. Again, the view was spectacular. Although its right across from the college, which we liked, it is away from downtown and area shopping. There is a shuttle from the hotel to the local Kewadin Casino, but we did not need it.

Room Tip: Rooms facing the Canadian side, toward the Soo Locks is a nice view. Easy exit on and off the highwa...
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  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jacquie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington Hills, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 1, 2012

I booked 3 rooms, and after a 5h drive i was at the hotel 1p, @ check-in i was not greeted as a pc member nor was requested to show ID and the weird thing was WITHOUT EVEN CHECKING ON THE COMPUTER, fd said your rooms are not ready even thou I had requested early check in but how would he know if he don’t read comments on the reservations!!!! FD (Mike) was rude, with 0 hospitality experience!!!!! So waited at the lobby for another 1h to get into my room, then we checked in and we paid cash for 2 rooms and cc for the third room but my cc was authorized 2 times and when I went back to the fd for an explanation, they couldn’t do anything about it, didn’t care much. But offered me an extra 15min to swim at the pool after all this!!! The next day I check my account I see a third authorization on my cc!!! So I go to lobby and requested to talk to the manager to see what is she going to do about it, and when I said your hotel authorized my cc 3 times, the Hotel manager was no difference than her staff, she freaked out, she was rude, she had no idea what is going on, offered no help no compensation, AND DID NOT EVEN SAY SORRY, i was really dispointed from all this so i said i will complain to corporate , She simply and in front of other guests said I’m offering you NOTHING!!!

  • Stayed July 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review, August 16, 2012
Dear Sam A,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Once again many thanks for your feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owosso, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 29, 2012

from the moment we walked into the hotel, we had nothing but nice things to say about this hotel. the rooms were very clean, pool/hot tub very well maintained and clean. The breakfast served was excellent every morning with may options to choose from, we were by the elevator but we never heard any noisy people or slamming of doors. the beds are very comfy. flat screen T.V's in the rooms which is nice. High praises go to the house keeping staff for doing such a great job keeping the rooms clean, and to the front desk and everyone else that keeps the place running. thanks for making our stay comfy

Room Tip: top floor rooms facing the St Mary's river is worth every penny
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, Virginia
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed July 26, 2012

we arrive at 2:45 and were informed that check in was at 4. The desk staff would periodically walk around the lobby or call a cell phone number to tell people their room was ready. but not us and not another family who sat in the lobby. I went to the desk at 4 when the staff turned over and we miraculously had a room.
My wife was bothered by whatver they use to make the lobby smell (nice). it was a little pungent, but did not bother me.
This is a good location if you are doing something at LSSU or the Norris Center or the Little leage or American legion field.
Breakfast was ok.

Room Tip: going to sports or orientation at Norris center or LSSU, you can walk from here. Baseball tournamen...
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank xsiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Sault Ste. Marie

Property: Holiday Inn Express Sault Ste. Marie
Address: 1171 Riverview Way, Sault Ste. Marie, MI 49783-1435
Phone Number:
Location: United States > Michigan > Upper Peninsula > Sault Ste. Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sault Ste. Marie
#3 Family Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Sault Ste. Marie 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Located just steps form Lake Superior State University, minutes from the Soo Locks, and St. Mary s river let Holiday Inn Express Sault Ste. Marie, Michigan fulfill all your lodging needs. You can relax knowing we offer a broad range of services and amenities featuring our Express Start Breakfast Bar. Our large elegant lobby features a library with a relaxing sitting area where you can read in front of our exquisite fireplace. For the recreationally inclined, we offer an on site fitness room with modern equipment, as well as a heated indoor Pool and Spa. We are located within miles of DonDee Bowling Lanes, Agawa Canon Train Tours, Sault Ste. Marie, Ontario, and only 20 minutes from Chippewa County International Airport (CIU). We are delighted to provide you with exceptional service while you savor the historical Sault Ste. Marie, Michigan. ... more   less 
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Also Known As:
Holiday Inn Express Sault Ste. Marie Hotel Sault Sainte Marie
Holiday Inn Sault Sainte Marie
Sault Sainte Marie Holiday Inn

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