Booked the room on points. Was greeted upon arrival and gave them confirmation from booking with points on line. No problem until checkout time. I was billed full rack rate (could have had lower rate by AAA or ARP if I was paying). Took the bill to the front desk and the clerk told me I was wrong that it was not points. I tried to explain that I have a confirmation and tried to show her where she was wrong. She told me to take it up with Priority Club and the charges would remain on my credit card.
I told her it was unacceptable and for her to call Priority Club or that I needed to talk to the manager. She fumbled around on her computer again and then told me someone made an error and entered a wrong code and it would be ok. I requested a new copy of my bill and she told me to get it on-line. I insisted and she finally gave me a copy. Not the usual great job from Holiday Inn.
- Official Description (provided by the hotel):
- Located just steps form Lake Superior State University, minutes from the Soo Locks, and St. Mary s river let Holiday Inn Express Sault Ste. Marie, Michigan fulfill all your lodging needs. You can relax knowing we offer a broad range of services and amenities featuring our Express Start Breakfast Bar. Our large elegant lobby features a library with a relaxing sitting area where you can read in front of our exquisite fireplace. For the recreationally inclined, we offer an on site fitness room with modern equipment, as well as a heated indoor Pool and Spa. We are located within miles of DonDee Bowling Lanes, Agawa Canon Train Tours, Sault Ste. Marie, Ontario, and only 20 minutes from Chippewa County International Airport (CIU). We are delighted to provide you with exceptional service while you savor the historical Sault Ste. Marie, Michigan. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Sault Ste. Marie Hotel Sault Sainte Marie
- Holiday Inn Sault Sainte Marie
- Sault Sainte Marie Holiday Inn