My husband and I were going to fly out of Chippewa Airport in Michigan and because we had to be at the airport at 4:30 am we decided to rent a room close to the airport to save some time.
We checked in at 7PM the night before our flight was to leave and told the night clerk about our early flight. I asked her to be sure to set a wake up call for us for 3:45. While talking to her, she mentioned that she was off at 11pm so I purposely stayed awake to make sure the night clerk also was aware of our early flight and to be sure that she would call by 3:45. "No problem, we'll set the phone to ring at 3:45". We were staying in a room just off the front entrance where the clerk could have easily witnessed our departure or lack of, so I'm curious why anyone would not question why we did not appear in the lobby. It isn't like there was a rush of clients distracting her from thinking about her duties. What other duties does this person have at 4 AM?
At 5:05 we jumped out of bed and ran for the door, flew down the highway and arrived in time to watch our flight close the door and leave without us.
Their website boasts, " Our attentive 24-hour staff is here to make our hotel your home away from home.". Well their lack of professional "attentiveness" cost us $1108.26 each to reschedule our flights. When I called to talk to the manager, Kim said she was "terribly sorry but there was nothing she could do about it" She could possibly remove the cost of the room from my Visa but that would be the best she could do. Thank you for your generousity.
To say I am upset would be an understatement.
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- Also Known As:
- Super Eight Sault Sainte Marie
- Super 8 Sault Sainte Marie
- Sault Sainte Marie Super Eight
- Sault Sainte Marie Super 8