Hotel was fine, but check in seemed somewhat casual and unprofessional as the desk clerk ( a younger male) told us we should smile. After a long road trip and waiting in the check in line for 15 minutes, we just wanted to get to our room and relax for a bit. I'm sure he was just trying to be friendly, but came across as unprofessional. We opted to use valet parking. The attendant stood at the hotel door while we unloaded our luggage, etc., and never once offered to lend a hand. He seemed totally disinterested in his job. Except for these minor issues, the hotel was OK.
The Casino is another thing. We travel a lot and visit many casinos all over N. America, and have to rate this casino as one of the worst. Machines would not pay even very small amounts of credits, so we were in our pockets every 5 or 10 minutes for another $20, but that's not the reason for my complaint. We likely played about 3 or 4 machines, and in my case at lest 3 of them had some kind of malfunction. In one case, my $20 bill got stuck in the slot, so I turned on the "service light". After waiting for about 20 minutes, I went looking for a slot tech to come and fix it. I found a tech leaning against a machine about 20 feet from my machine, and from his position I could clearly see my flashing light, and yet I still had to ask him to come and fix it. The machines had sticky buttons, and were quite dirty, and it seemed there were problems with the graphics, calibration, etc. Some maintenance is required here. We also stayed at Kewadin, St. Ignace a week before and experienced none of these issues. Methinks it's poor management at the Sault location. Will likely not return to this Casino.
- Official Description (provided by the hotel):
- Kewadin Casino Hotel and Convention Center is Northern Michigan's premiere gaming destination featuring more than 800 slots, 15 table games, poker, live Keno and bingo. The hotel has more than 300 rooms and suites and offers dining, free wifi, an indoor pool, gym, live entertainment, lounges, business center, free shuttle service and gift shop. Kewadin also has a 61 site RV park with electrical hook-ups, waste station and shower house. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, TripOnline SA, Expedia, Travelocity, Hotels.com, Orbitz and Hotwire so you can book your Kewadin Casinos Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.