My 75 year old grandparents were taking a last minute mini vacation and made a reservation here for three nights. They found other plans and my sweet nana informed her they would like to shorten their stay to only two days. She then was verbally assaulted in front of other guests. The woman at the front desk was so extremely rude they actually turned around and drove all the way back home to Ohio! A ten day expected trip turned into one. Not to mention she just paid over 200$ for a room they didn't end up staying in. I was horrified to hear this story and quite honestly wish I was there to witness this woman treat someone so poorly whose main job description is customer service. My nana was a preschool teacher and I'm baffled at the ignorance and disrespect she was shown. This woman ruined their experience and I will continue to spread my distaste.
- Official Description (provided by the hotel):
- Located in the heart of downtown Saugatuck and overlooking the harbor, this once landmark boathouse has been masterfully transformed into a contemporary waterfront bed & breakfast. In-house amenities include a waterfront jacuzzi,fireplace and in-suite jacuzzi rooms, contemporary rooms and suites with private baths, air-conditioning, cable television, phones, private decks, and wireless high-speed internet access. ... more less
- Also Known As:
- Bayside Hotel Saugatuck