To make a long story short - this business is not run professionally. A proper business has established operating times. If, for some unforeseen reason there has to be a change in the time/s, customers are promptly notified and given consideration (perhaps in the form of a voucher for another time). This was not the case upon my recent contact with Harbor Duck. It is very disappointing to be turned away from an event you've looked forward to with very little explanation. Not only was the ride not occurring at the appointed time, it would not be running for the subsequent posted time. If you are looking for a fun outing in Saugatuck, try the ferry ride - Star of Saugatuck. It was an exceptional "substitute".
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