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“Harbor Duck needs to get their act together”

Harbor Duck Adventures
Ranked #3 of 12 Tours in Saugatuck
Attraction details
michigan
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Harbor Duck needs to get their act together”
Reviewed June 26, 2012

To make a long story short - this business is not run professionally. A proper business has established operating times. If, for some unforeseen reason there has to be a change in the time/s, customers are promptly notified and given consideration (perhaps in the form of a voucher for another time). This was not the case upon my recent contact with Harbor Duck. It is very disappointing to be turned away from an event you've looked forward to with very little explanation. Not only was the ride not occurring at the appointed time, it would not be running for the subsequent posted time. If you are looking for a fun outing in Saugatuck, try the ferry ride - Star of Saugatuck. It was an exceptional "substitute".

Visited June 2012
Helpful?
8 Thank CKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
Kalamazoo, Michigan, United States
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Very Disapointed”
Reviewed June 22, 2012

We came to Saugatuck the week of June 18, 2012. There was a group of 8. We checked on the tour prior to going and then again upon arrival. We went to lunch and returned to ride the Harbor Duck. We were told we had to wait for a call to come in to see if the tour was going to take place. Within 10-15 minutes the call came and we were told that a special event was going to take place and there would be no more tours for the day. This was very disappointing. This information or potential information was not posted on the website or the ticket booth. We were looking forward to this ride. We explained to the young ladies to inform the owners to communicate better and to convey our disappointment. I felt somewhat bad for the young ladies, who were merely the messengers, and taking the brunt of the rants for the owners.

From reading the reviews on this trip advisor it appears as if we did not miss much. I suggest the dune buggy rides and the paddle boats.

For the owners I suggest you improve your customer service, communicate better, and step into the millenium and stop living off your laurels.

Visited June 2012
Helpful?
9 Thank Jacque E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saugatuck, Michigan
Level Contributor
239 reviews
77 attraction reviews
common_n_attraction_reviews_1bd8 120 helpful votes
“Fun and Funny. A nice diversion and unique point of view.”
Reviewed September 1, 2011

My wife and I enjoyed the Duck for what it is, a fun and funny tour of the harbor. The 'captain' is informative and entertaining. You will learn more about the area and see the town from the water. The schedule is not known for it's precision, but you'll catch it at one of the two stops and have fun doing it. I suggest starting in Saugatuck as you can enjoy the park if you need to wait, but admittedly, the Douglas side will have a shorter line.

Visited October 2010
Helpful?
2 Thank Uraway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saugatuck, Michigan
Level Contributor
133 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 92 helpful votes
“Great fun!”
Reviewed August 21, 2011

Well worth it. It isn't a long tour, but fun and entertaining.

Visited August 2011
Helpful?
3 Thank Ngonghills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, MI
Level Contributor
25 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
“Tour is short on distance but long on corny jokes”
Reviewed August 11, 2011

The novelty of riding in a WWII Duck is cool but the seats inside are not adult sized and were very uncomfortable (note: the first and last row of seats will give you a bit more leg room). Everyone enjoyed the driver's barrage of corny jokes but there was very little history or background of the area included on the tour. Our tour left right on time and lasted around 45 min. An awning on top provided nice shade during the tour. The steps to climb aboard are very narrow and steep, it may be difficult for the elderly or disabled. All the young kids on the tour seemed to be enjoying themselves greatly. As an adult couple we much prefered the Star of Saugatuck paddlewheeler cruise we took later and felt it was a better value and tour overall.

Visited August 2011
Helpful?
2 Thank RoadTripperGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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