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“Terrible food. Excellent service.”

Mermaid Bar and Grill
Ranked #9 of 56 Restaurants in Saugatuck
Cuisines: American
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Restaurant details
Good for: Families with children, Local cuisine, Large groups
Dining options: Dinner, Lunch, Late Night, Reservations
Description: We are a family owned, full service restaurant in Saugatuck, MI that welcomes all of our guests with a smile and sometimes - a hug! Our staff are very special to us here. We have team members who have been with us since we opened the doors in 1995! They have grown with the Mermaid as well - finishing college, getting married and raising families.
Reviewed September 3, 2013

Our server was excellent. She was fast and knowledgeable and attentive. The bar area was filthy. The smell was nauseating and I almost did not want to sit in the chairs. The food was awful....very poor quality. I was very disappointed. We ordered the smoked whitefish dip. It came out and there was absolutely no whitefish in there....just mayo. The quality of meat in my thai chicken wraps was very poor. The kind of meat you would find in a tv dinner.

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1  Thank Patrice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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363 - 367 of 479 reviews

Reviewed September 2, 2013

We had great food, but I'd say the main attraction was the location. In downtown Saugatuck within feet of the water. Fun sitting outside watching the boats go up and down the waterway. Service was good, prices were reasonable and I'd recommend this place.

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Thank Sunny51121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013 via mobile

We have eaten here maybe 15 or more times in recent years, always to our delight. Send friends here. So this latest visit was a bit sad to encounter. The food was....ok. Only three pieces of fish, though quite tasty, on the fish and chips platter. Many fries, not crispy as the menu said, but lukewarm and limp. The smoked whitefish dip platter had a number of fresh veggies, but the dip tasted little of smoked whitefish and mostly of cream cheese or mayo. What has happened? Maybe time for a spruce up on food, service, and decor.

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Thank IndianaSweetpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

We had the crisp chicken salad it was great. The sea bass was excellent. Sitting outside being next to the harbor is beautiful. Service was great.

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Thank dru2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

Don't look for good service at this place. The place is old and the only thing it has going for its self is location. Four tables around us, who were seated after us, recieved thier food first. After at 40 minutes waiting for burgers we brought it to the owners attention. He said, "We're busy, pay your bill and leave of you don't like it." The kitchen messed up out order and the owners response is pay your bill for something you haven't received after 40 minutes of ordering. He never appologized for his unprofessional comments. Sorry Mermaids, I have many other options is Saugatuck. Good luck with your poor business bar.

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1  Thank julielawchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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