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“We will never stay there again!”

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Serendipity Bed & Breakfast & Suites
Ranked #18 of 24 Saugatuck B&B and Inns
Reviewed October 14, 2010

We went there to spend a special anniversary evening. It was not!
One of the first things we noticed was a sign above the sink in the kitchen asking guests to do their own dishes. I have never heard of such a thing, when one is paying the prices we were. We were insulted by this request. There was also another sign near the bed saying not to use the decorative pillows, etc.
We also noticed that the freezer was so caked with ice it could not be used at all, no ice and no way to make any.
When we found a large spider on the bed, that was about the last straw. When we arrived home, I emailed and told the owner about the problems and asked if he would consider issuing us a partial refund since there were so many issues not to our liking. And because this B&B was, in our opinion quite pricey. He told us we should have told him about the problems right then. Well first shouldn't they have the freezer up and running, waiting for the next guest? I told him we didn't feel like getting out of bed when we discovered there was no ice and go to his door at that time of night. I explained it was our anniversary, but he didn't seem to care. Bottom line after many emails back and forth, he said he would refund us an amount that was less than 1/3 of the cost of our stay. So not a person I would ever want to deal with again.

  • Stayed: September 2010, traveled as a couple
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Thank cardinal28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 - 28 of 28 reviews

Reviewed June 2, 2009

As I read the reviews in front of this, I have to say, I am a bit confused, Did new owners take over? My family has booked the bottom floor of this establishement many times and have had nothing but fun. We stay for about 3-4 days and never have any problems.

  • Stayed: August 2008, traveled with family
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Thank LA516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Serendipity Bed & Breakfast & Suites

Address: 203 Griffith St, Saugatuck, MI 49453-8603 (Formerly Mason Street Bed and Breakfast & Suites)
Location: United States > Michigan > Allegan County > Saugatuck
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #18 of 24 B&Bs / Inns in Saugatuck
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Serendipity Bed and Breakfast and Suites! Serendipity offers a variety of accommodations including three B&B rooms, five suites and a cozy cottage. All rooms/suites include a full breakfast, wifi, TV/VCR, and use of the hot tub/sauna. All suites and the cottage include a kitchenette, fireplace, sitting room and one or two bedrooms. Serendipity is steps away from the heart of Saugatuck! Stroll the Boardwalk. Peruse the many unique shops and galleries. Enjoy a snack or meal at a variety of restaurants. Fish, take a boat ride or just relax in one of our parks. Great beaches and breathtaking sand dunes await at both Oval Beach and Saugatuck Dunes State Park. Come visit Saugatuck and let Serendipity be your home while you are here! ... more   less 

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