On August 4, 2006, my boyfriend and I drove from Chicago to Saugatuck for a weekend trip. We stayed at the Captains Quarters for $150 a night. From the road, the Captains Quarters appears to be a cozy motel with more heart than a Days Inn but without the price of a bed and breakfast. However, we were very disappointed with our stay. On the first night, we noticed ants in the bathroom and dressing area. We told the manager (also the owner). He said he would bring ant traps, but he never did. The ants were in the room the rest of the weekend. On the second night, my boyfriend asked the manager for an iron. (I wanted to iron a linen summer outfit to wear to a show in town.) The manager said the only working iron had been left in another guest's room, and the guest had left the motel. My boyfriend asked the manager to retrieve the iron, but the manager refused and argued with my boyfriend until he threatened not to pay some of the motel charges. In addition to these incidents, we were also irritated because the bathtub was cracked on the bottom and we had to watch not to cut ourselves, the window was extremely difficult to close, the mattress was old and mushy, the towels were gray and threadbare, and the room was small and musty. As a final note, we are not especially picky travelers. We have traveled around the world and stayed in motels and hostels with conditions that I am embarrassed to detail here. But for $150, we expect cleanliness and courtesy.
- Official Description (provided by the hotel):
- We are a small mom & pop motel. Due to our size, this allows us to get to know our customers and build relationships with them. Quiet park-like setting with fire-pit, picnic tables and a large yard area for enjoying the summer weather. Continental breakfast included with every rental. Set 1 mile outside of downtown Saugatuck, we are close to downtown, Golf, Dune rides and Lake Michigan, with all the restaurants and shopping one could ask for. ... more less
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- Also Known As:
- Captains Quarters Hotel Saugatuck