While I would probably stay at this property again (nice pool, good location, friendly guests), there are some missed opportunities for providing more comfort and convenience for guests. I'm likely more cognizant about my surroundings due my own background in hospitality.
Throughout our travels, locally and beyond - we've encountered some outstanding service and amenities. Comforts of home are always appreciated, in particular when staying in a suite. Having a refrigerator, a separate living/TV area from bedroom -- even dining area is a plus - esp. when staying longer than just a couple of nights. Here, cooking utensils and more - were plentiful. But what about having some level of WOW factor so that a property is recommended highly -- to others.
Maybe not a WOW, but being mindful about your guests and their daily needs: as an example, having more than just a small mirror - on an old worn out medicine cabinet. Uncomfortable when two people trying to ready to go out, and have to wait for this tiny mirror. I am sure the cost of a one night stay would likely pay for one full length mirror in each room/suite -- on the back of the outside of a bedroom door for instance -- would be very convenient for everyone.
Lights weren't working properly if at all but it felt awkward, w/o any office/professional presence onsite, to make a call to a 'front desk' or housekeeping -- if something was needed, had to text;
No ice machines onsite; No housekeeping upkeep or supplies replenishment during our stay - but... they were waiting at our doorstep minutes before checkout time.
Living room and furnishings were quite comfortable, though cable TV or even a TV guide would have been appreciated. Pool was clean though not heated. Having a place, even poolside - where local events are posted would be adding to the convenience factor and enhancing the visitor's experience.
Having to pay in full, in advance -- was a concern for us. Yet, there was no 'welcome to our property' or 'thanks for staying with us - come back again' was ever uttered. This is essential when in the hospitality business. Felt more like a campground in a way -- totally on our own, fend for ourselves kind of environment, but w/o tents.
Here's a thought about providing a unique WOW along with supporting your community -- of artists. Why not feature some of the local artists' works in rooms or around the property, This is a risk-free opportunity to spruce up the ambience - and allow guests to purchase the artwork. Everyone benefits, and you might stand out from the rest.
So yes, we might stay there in the future. But there are so many opportunities to improve on service, amenities, and more -- and really not that costly considering the long-term impression .
- Official Description (provided by the hotel):
- Crowning the bluff between Lake Michigan and downtown Saugatuck, Suites of Saugatuck's premier condominium resort is conveniently located between Oval Beach and Douglas Beach. Suites of Saugatuck's large grounds and huge pool provide a perfect place for family picnics and relaxation. Suites of Saugatuck offer a secluded, beautifully landscaped setting on four private acres. Newly remodeled and traditionally redecorated, Suites of Saugatuck has one and two bedroom condos featuring separate bedrooms with queen size beds. In the living room you will find a sofa sleeper, free cable, and a fully equipped kitchen, and complementary coffee. ... more less
- Also Known As:
- Secret Of Saugatuck Hotel Saugatuck
- Hotel Saugatuck