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“Late summer stay; Better than average”

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Secret of Saugatuck Suites
Ranked #9 of 10 Hotels in Saugatuck
Reviewed August 29, 2013

While I would probably stay at this property again (nice pool, good location, friendly guests), there are some missed opportunities for providing more comfort and convenience for guests. I'm likely more cognizant about my surroundings due my own background in hospitality.

Throughout our travels, locally and beyond - we've encountered some outstanding service and amenities. Comforts of home are always appreciated, in particular when staying in a suite. Having a refrigerator, a separate living/TV area from bedroom -- even dining area is a plus - esp. when staying longer than just a couple of nights. Here, cooking utensils and more - were plentiful. But what about having some level of WOW factor so that a property is recommended highly -- to others.

Maybe not a WOW, but being mindful about your guests and their daily needs: as an example, having more than just a small mirror - on an old worn out medicine cabinet. Uncomfortable when two people trying to ready to go out, and have to wait for this tiny mirror. I am sure the cost of a one night stay would likely pay for one full length mirror in each room/suite -- on the back of the outside of a bedroom door for instance -- would be very convenient for everyone.

Lights weren't working properly if at all but it felt awkward, w/o any office/professional presence onsite, to make a call to a 'front desk' or housekeeping -- if something was needed, had to text;
No ice machines onsite; No housekeeping upkeep or supplies replenishment during our stay - but... they were waiting at our doorstep minutes before checkout time.

Living room and furnishings were quite comfortable, though cable TV or even a TV guide would have been appreciated. Pool was clean though not heated. Having a place, even poolside - where local events are posted would be adding to the convenience factor and enhancing the visitor's experience.

Having to pay in full, in advance -- was a concern for us. Yet, there was no 'welcome to our property' or 'thanks for staying with us - come back again' was ever uttered. This is essential when in the hospitality business. Felt more like a campground in a way -- totally on our own, fend for ourselves kind of environment, but w/o tents.

Here's a thought about providing a unique WOW along with supporting your community -- of artists. Why not feature some of the local artists' works in rooms or around the property, This is a risk-free opportunity to spruce up the ambience - and allow guests to purchase the artwork. Everyone benefits, and you might stand out from the rest.

So yes, we might stay there in the future. But there are so many opportunities to improve on service, amenities, and more -- and really not that costly considering the long-term impression .

Room Tip: Some people live on this property full-time, so you may want to consider your room location, especia...
  • Stayed: August 2013, traveled with family
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1  Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 - 58 of 80 reviews

Reviewed August 26, 2013

Very laid back and a great escape. Really nice pool area that was never crowded. Quiet and peaceful. No maid service at all during our Thursday-Sunday stay, so it would've been nice if they would've stopped in to ask if we needed any towels or toilet paper, etc. Other than that, great. Thanks!

  • Stayed: August 2013
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3  Thank michigansnowbunnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

We were in the area for my niece's beach wedding and after researching several rental properties, we came across this place. It was very pleasant, clean, nice amenities, family and pet friendly and the owners, Dino & Cheryl were very kind and helpful. The pool and Jacuzzi were very nice and there are even very nice community grills to use. I would recommend.

  • Stayed: August 2013, traveled with family
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1  Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

Positives: allowed us to rent for less than the 3 day minimum stated on their web site. spacious bathroom with nice sink. towels ok. easy check in. beds were comfy. bedroom space was fine. kitchen space and appliances adequate. ceiling fans. pool area was tidy.
Negatives: one bathroom with moldy floor corners, very basic shower, 4 adults and 2 kids were cramped in the living area. not w/in walking distance to much of anything. no screens on doors or window so can't have fresh air. pricey.
I would stay here again only if i got a much better price. we paid for a grade A room and got a C+ value.

Room Tip: could hear activity in room above us so would choose 2nd floor next time.
  • Stayed: July 2013, traveled with family
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5  Thank Iowajeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

Dino and Cheryl provide a wonderful resting place in beautiful Saugatuck. Loved the keyless entry to our room. No waiting in lobby for check in and out. Paid up for room up front, Dino provided room number and code for our room a week before arrival. We arrived early and room was ready. Took the Interurban (shuttle) or Chain Ferry into Saugatuck to avoid traffic and parking. Loved Secret of Saugatuck and will be going back. Very family oriented.

  • Stayed: July 2013, traveled with family
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2  Thank donlon5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

My family and I spent 5 beautiful days here. We were in the Penthouse south and there was plenty of room for the 6 of us. It was very private and a nice view of the pool from our private deck. The kitchen was really fully stocked and we had more than enough towels, and the place was clean. It was 5 minutes from the downtown area which had fabulous restaurants and stores and shops. There was no noise because it is tucked away among beautiful trees and nature. Most definitely will return, hopefully next year and stay a few extra days.

Room Tip: The penthouse could easily sleep 9-10 people. Very roomy
  • Stayed: June 2013, traveled with family
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Thank Josephine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

This is the place to be when you want to stay in Saugatuck. Wonderful owners and staff! Beautiful grounds and well taken care of pool and suites. It is definately an ambiance of relaxation! My family made unforgettable memories here!

  • Stayed: June 2013
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3  Thank carrieannebw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secret of Saugatuck Suites

Address: 560 Campbell Rd, Saugatuck, MI 49453-9730
Location: United States > Michigan > Allegan County > Saugatuck
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #9 of 10 Hotels in Saugatuck
Number of rooms: 20
Official Description (provided by the hotel):
Crowning the bluff between Lake Michigan and downtown Saugatuck, Suites of Saugatuck's premier condominium resort is conveniently located between Oval Beach and Douglas Beach. Suites of Saugatuck's large grounds and huge pool provide a perfect place for family picnics and relaxation. Suites of Saugatuck offer a secluded, beautifully landscaped setting on four private acres. Newly remodeled and traditionally redecorated, Suites of Saugatuck has one and two bedroom condos featuring separate bedrooms with queen size beds. In the living room you will find a sofa sleeper, free cable, and a fully equipped kitchen, and complementary coffee. ... more   less 
Also Known As:
Secret Of Saugatuck Hotel Saugatuck
Hotel Saugatuck

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